Provision of outsourced IT Service Desk

The purpose of this call for tender is to contract an outsourced IT service desk to provide support services to EMA’s staff, contractors, and other stakeholders at its office premises in Amsterdam, the Netherlands, as well as to a wider stakeholder community across various locations, mainly within the European Union. …

CPV: 72000000 IT-Dienste: Beratung, Software-Entwicklung, Internet und Hilfestellung
Ausführungsort:
Provision of outsourced IT Service Desk
Vergabestelle:
European Medicines Agency, MED - European Medicines Agency
Vergabenummer:
EMA/2025/OP/0006-PIN

1. Buyer

1.1 Buyer

Official name : European Medicines Agency, MED - European Medicines Agency
Legal type of the buyer : EU institution, body or agency
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : Provision of outsourced IT Service Desk
Description : The purpose of this call for tender is to contract an outsourced IT service desk to provide support services to EMA’s staff, contractors, and other stakeholders at its office premises in Amsterdam, the Netherlands, as well as to a wider stakeholder community across various locations, mainly within the European Union.
Internal identifier : EMA/2025/OP/0006-PIN

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support

2.1.2 Place of performance

Anywhere in the European Economic Area
Additional information : Please consult the procurement documents.

2.1.3 Value

Estimated value excluding VAT : 27 000 000 Euro

2.1.4 General information

Additional information : The purpose of this call for tender is to establish framework contracts, with a total duration of four years, with up to two economic operators, ranked in priority order, to deliver outsourced IT service desk support for EMA and its external stakeholders. The selected provider(s) will operate on a fixed-price basis and will be responsible for the end-to-end management of IT service desk in EMA.This prior information notice announces the intention of the contracting authority to publish a future call for tenders. No other information or documents are available at this stage. Interested economic operators are invited to subscribe at the link https://ec.europa.eu/info/funding-tenders/opportunities/portal/screen/opportunities/tender-details/eaf46043-11d9-4c81-86c9-41ea4668df1e-PIN in order to get notified when the contract notice and all the procurement documents, including the tender specifications, are published.
Legal basis :
Regulation (EU, Euratom) 2024/2509

3. Part

3.1 Part technical ID : PAR-0001

Title : Provision of outsourced IT Service Desk
Description : The purpose of this call for tender is to contract an outsourced IT service desk to provide support services to EMA’s staff, contractors, and other stakeholders at its office premises in Amsterdam, the Netherlands, as well as to a wider stakeholder community across various locations, mainly within the European Union.

3.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support

3.1.2 Place of performance

Anywhere in the European Economic Area
Additional information : Please consult the procurement documents.

3.1.3 Duration

Duration : 48 Month

3.1.4 Value

Estimated value excluding VAT : 27 000 000 Euro

3.1.5 General information

The procurement is covered by the Government Procurement Agreement (GPA) : no

3.1.6 Procurement documents

3.1.8 Techniques

Framework agreement :
Framework agreement, without reopening of competition

3.1.9 Further information, mediation and review

Review organisation : Court of Justice of the European Union

8. Organisations

8.1 ORG-0001

Official name : European Medicines Agency, MED - European Medicines Agency
Registration number : EMEA
Department : Information Management Division
Postal address : Domenico Scarlattilaan 6
Town : Amsterdam
Postcode : NL-1083
Country subdivision (NUTS) : Groot-Amsterdam ( NL32B )
Country : Netherlands
Telephone : +44 20 7418 8400
Internet address : https://www.ema.europa.eu
Roles of this organisation :
Buyer

8.1 ORG-0002

Official name : Court of Justice of the European Union
Registration number : CURIA
Postal address : Rue du Fort Niedergrünewald
Town : Luxembourg
Postcode : L-2925
Country subdivision (NUTS) : Luxembourg ( LU000 )
Country : Luxembourg
Telephone : +352 4303-1
Internet address : http://curia.europa.eu
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : European Commission
Registration number : EUCOM
Postal address : Mondrian (CDMA), Rue du Champ de Mars 21
Town : Brussels
Postcode : B-1050
Country subdivision (NUTS) : Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad ( BE100 )
Country : Belgium
Telephone : +32 2 299 11 11
Roles of this organisation :
TED eSender

Notice information

Notice identifier/version : 93d6b237-0d40-4568-887f-347261b3c74c - 01
Form type : Planning
Notice type : Prior information notice or a periodic indicative notice used only for information
Notice dispatch date : 09/09/2025 15:33 +02:00
Languages in which this notice is officially available : English
Notice publication number : 00592862-2025
OJ S issue number : 174/2025
Publication date : 11/09/2025
Estimated date of publication of a contract notice within this procedure : 02/12/2025