Framework agreement for ICT services

The Consumer Council of Norway is an independent advocacy organisation that helps consumers and influences authorities and businesses in a consumer-friendly direction. Our vision is to give consumers the power and opportunity to make good choices. The Consumer Council is government financed, but freed politically from the general ministry (Ministry …

CPV: 72000000 IT-Dienste: Beratung, Software-Entwicklung, Internet und Hilfestellung, 72220000 Systemberatung und technische Beratung, 72221000 Beratung im Bereich Unternehmensanalyse, 72222000 Strategische Prüfung und Planung im Bereich Informationssysteme oder -technologie, 72222300 Informationstechnologiedienste, 72223000 Prüfung von Informationstechnologieanforderungen, 72224000 Beratung im Bereich Projektleitung, 72225000 Bewertung und Prüfung der Systemqualitätssicherung
Frist:
25. August 2025 10:00
Art der Frist:
Angebotsabgabe
Ausführungsort:
Framework agreement for ICT services
Vergabestelle:
Forbrukerrådet
Vergabenummer:
25/210

1. Buyer

1.1 Buyer

Official name : Forbrukerrådet
Legal type of the buyer : Public undertaking
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : Framework agreement for ICT services
Description : The Consumer Council of Norway is an independent advocacy organisation that helps consumers and influences authorities and businesses in a consumer-friendly direction.   Our vision is to give consumers the power and opportunity to make good choices. The Consumer Council is government financed, but freed politically from the general ministry (Ministry of Children and Family Affairs) with special powers, its own board and own articles of association.   We shall be a visible and independent political actor who safeguards consumer rights and perspectives and strengthens you with the opportunity to exercise consumer power. In the strategy for the period 2021-2025, the transition to a sustainable society, digital development and economic vulnerability is particularly prioritised.  Our policy is guidance for consumers and influences authorities, businesses and communities.   The Consumer Council of Norway has approx. 85 employees divided between three departments.
Procedure identifier : 426e97a1-b6de-4d7f-8b0c-b673ed35ce8f
Internal identifier : 25/210
Type of procedure : Open
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure : The aim of the procurement is to establish parallel framework agreements with three tenderers. The framework agreements shall include access to consultants within a broad field of competence. The tenderers shall cover the need in ongoing and future development assignments. The aim is that these framework agreements shall cover most of the need for ICT consultants in the coming years. The contracts are, however, not exclusive and do not involve any purchasing obligation. The Consumer Council of Norway also has some other contracts that cover associated specific needs.   The Consumer Council owns, operates and further develops the following services: Forbrukerrådet.no the Financial Portal: Bank, Insurance, Pension and Fund Electricity Price Other services Evaluation of external systems, for example by testing privacy, security and user friendliness Internal tools (e.g. sharepoint, intranet) The framework agreement has an upper framework equivalent to NOK 60 million excluding VAT over four years. The actual amount will depend on, among other things, assignments and grants from the Ministry, as well as budgetary coverage for the individual projects. The expected value is approx. NOK 30 million excluding VAT over four years. The actual call-offs on the framework agreement may be higher or lower than the expected value. The Consumer Council invites tenderers to an information meeting 25 June, 12:00 -14:00 in Fred Olsens gate 1 to present ourselves and our needs. Registration is to be sent by email to martin.lindboe@forbrukerradet.no by 24 June 2025.

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72220000 Systems and technical consultancy services
Additional classification ( cpv ): 72221000 Business analysis consultancy services
Additional classification ( cpv ): 72222000 Information systems or technology strategic review and planning services
Additional classification ( cpv ): 72222300 Information technology services
Additional classification ( cpv ): 72223000 Information technology requirements review services
Additional classification ( cpv ): 72224000 Project management consultancy services
Additional classification ( cpv ): 72225000 System quality assurance assessment and review services

2.1.2 Place of performance

Postal address : Fred Olsens gate 1
Town : Oslo
Postcode : 0152
Country subdivision (NUTS) : Oslo ( NO081 )
Country : Norway

2.1.3 Value

Estimated value excluding VAT : 60 000 000 Norwegian krone
Maximum value of the framework agreement : 60 000 000 Norwegian krone

2.1.4 General information

Legal basis :
Directive 2014/24/EU
Anskaffelsesforskriften - See the Procurement Regulations
Anskaffelsesforskriften - See the Procurement Regulations

2.1.6 Grounds for exclusion

Sources of grounds for exclusion : Notice
Corruption : Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body or has the competence to represent or control or make decisions in such bodies, in the event a enforceable verdict has been convicted of corruption by a verdict handed down not more than five years ago, or a rejection period determined directly in the judgement that still applies? Corruption as defined in Article 3 of the Convention on Combating Corruption, Involving European Communities or European Union Member States (EUT C 195 of 25.6.1997, s. 1), and in Article 2, point 1, in the Council ́s framework decision 2003/568/RIA of 22 July 2003 on combating corruption in the private sector (EUT L 192 of 31.7.2003, p. 54). This rejection reason also includes corruption as defined in national law for the contracting authority or supplier.
Fraud : Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body or has the competence to represent or control or make decisions in such bodies, at the time a legally convicted of fraud has been convicted of fraud by a verdict handed down not more than five years ago, or a rejection period determined directly in the judgement that still applies? Fraud included in Article 1 of the Convention on protection of the Financial Interests of the European Communities (EFT C 316 of 27.11.1995, p. 48).
Money laundering or terrorist financing : Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body or has the competence to represent or control or make decisions in such bodies, in the event a legal verdict has been convicted of money laundering or financing terrorism by a verdict handed down no more than five years ago, or a rejection period set out directly in the judgement that still applies? Money laundering or financing terrorism As defined in Article 1 of the European Parliament and Council Directive 2005/60/EF of 26 October 2005 on preventive measures against the use of the financial system for money laundering and financing terrorism (EUT L 309 of 25.11.2005, p. 15).
Participation in a criminal organisation : Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body or has the competence to represent or control or make decisions in such bodies, at the time a legally convicted verdict of participation in a criminal organisation by a verdict handed down no more than five years ago, or a rejection period set out directly in the judgement that still applies? Participation in a criminal organisation as defined in Article 2 of the Council ́s framework decision 2008/841/RIA of 24 October 2008 on control of organised crime (EUT L 300 of 11.11.2008, p. 42)
Terrorist offences or offences linked to terrorist activities : Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body, or has the competence to represent or control or make decisions in such bodies, in the event a legal verdict has been convicted of acts of terrorism or criminal acts connected to terrorist activities by a verdict handed down no more than five years ago, or a rejection period set out directly in the judgement that still applies? Acts of terrorism or criminal acts relating to terrorist activity as defined in Article 1 and 3 of the Council ́s framework decision 2002/475/RIA of 13 June 2002 on combating terrorism (EFT L 164, af 22.6.2002, p. 3). This rejection reason also includes incitement to, participation or attempts to commit such actions as included in Article 4 in the mentioned framework decision.
Child labour and including other forms of trafficking in human beings : Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body or has the competence to represent or control or make decisions in such bodies, in the event a legal verdict has been convicted of child labour and other forms of human trafficking by a verdict handed down no more than five years ago, or a rejection period determined directly in the judgement that still applies? Child labour and other forms of human trafficking as defined in Article 2 of the European Parliament and council directive 2011/36/EU of 5. 1 April 2011 on the prevention and control of human trafficking and the protection of its victims and for compensation of the Council ́s framework decision 2002/629/RIA (EUT L 101 of 15.4.2011, p. 1).
Breaching obligation relating to payment of social security contributions : Have tenderers failed to fulfil all their social security obligations in the country where they are established and in their member state, if this is a different country than what he is established in?
Breaching obligation relating to payment of taxes : Has the tenderer not fulfilled his tax and duty obligations in the country in which he is established, and in the contracting authority's member state, if this is a different country than what he is established in?

5. Lot

5.1 Lot technical ID : LOT-0000

Title : Framework agreement for ICT services
Description : The Consumer Council of Norway is an independent advocacy organisation that helps consumers and influences authorities and businesses in a consumer-friendly direction.   Our vision is to give consumers the power and opportunity to make good choices. The Consumer Council is government financed, but freed politically from the general ministry (Ministry of Children and Family Affairs) with special powers, its own board and own articles of association.   We shall be a visible and independent political actor who safeguards consumer rights and perspectives and strengthens you with the opportunity to exercise consumer power. In the strategy for the period 2021-2025, the transition to a sustainable society, digital development and economic vulnerability is particularly prioritised.  Our policy is guidance for consumers and influences authorities, businesses and communities.   The Consumer Council of Norway has approx. 85 employees divided between three departments.
Internal identifier : 25/210

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72220000 Systems and technical consultancy services
Additional classification ( cpv ): 72221000 Business analysis consultancy services
Additional classification ( cpv ): 72222000 Information systems or technology strategic review and planning services
Additional classification ( cpv ): 72222300 Information technology services
Additional classification ( cpv ): 72223000 Information technology requirements review services
Additional classification ( cpv ): 72224000 Project management consultancy services
Additional classification ( cpv ): 72225000 System quality assurance assessment and review services
Options :
Description of the options : The completion date in 2029 includes any options.

5.1.2 Place of performance

Postal address : Fred Olsens gate 1
Town : Oslo
Postcode : 0152
Country subdivision (NUTS) : Oslo ( NO081 )
Country : Norway
Additional information :

5.1.3 Estimated duration

Start date : 25/09/2025
Duration end date : 26/09/2029

5.1.5 Value

Estimated value excluding VAT : 60 000 000 Norwegian krone
Maximum value of the framework agreement : 60 000 000 Norwegian krone

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : no
This procurement is also suitable for small and medium-sized enterprises (SMEs) : no

5.1.9 Selection criteria

Sources of selection criteria : Notice
Criterion : Enrolment in a trade register
Description : Tenderers are registered in a company register or a trade register in the member state in which the tenderer is established. As described in annex XI of directive 2014/24/EU; suppliers from certain member states may have to fulfil other requirements in the mentioned annex.

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : Norwegian
Deadline for requesting additional information : 04/07/2025 10:00 +00:00
Address of the procurement documents : https://permalink.mercell.com/259137804.aspx

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : Norwegian
Electronic catalogue : Not allowed
Advanced or qualified electronic signature or seal (as defined in Regulation (EU) No 910/2014) is required
Variants : Not allowed
Deadline for receipt of tenders : 25/08/2025 10:00 +00:00
Deadline until which the tender must remain valid : 214 Day
Information about public opening :
Opening date : 25/08/2025 10:00 +00:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Electronic invoicing : Required
Electronic ordering will be used : no
Electronic payment will be used : yes

5.1.15 Techniques

Framework agreement :
Framework agreement, partly without reopening and partly with reopening of competition
Maximum number of participants : 3
Justification for the duration of the framework agreement : .
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : Forbrukerrådet -
Information about review deadlines : The waiting period is 10 days after the award of contract.

8. Organisations

8.1 ORG-0001

Official name : Forbrukerrådet
Registration number : 871033382
Postal address : Fred. Olsens gate 1
Town : Oslo
Postcode : 0152
Country subdivision (NUTS) : Oslo ( NO081 )
Country : Norway
Contact point : Terje Grønlund
Telephone : +47 5236423
Fax : +47 5236423
Roles of this organisation :
Buyer

8.1 ORG-0002

Official name : Forbrukerrådet
Registration number : Forbrukerrådet
Department : Forbrukerrådet
Postal address : Fred Olsens gate 1
Town : Oslo
Postcode : 0152
Country subdivision (NUTS) : Oslo ( NO081 )
Country : Norway
Roles of this organisation :
Review organisation

10. Change

Version of the previous notice to be changed : d7cac60f-abc4-4d83-9e8e-f7a03e8d55b2-01
Main reason for change : Information updated
Description : The tender deadline has been amended from 04.08.2025, 12:00 to 25.08.2025, 12.00, as well as changed progress in accordance with this. The tender documentation has been updated to version 2.

10.1 Change

Section identifier : PROCEDURE

10.1 Change

Section identifier : LOT-0000
Notice information
Notice identifier/version : 1fbd2d2b-2fda-43c6-b673-30e0b8f93784 - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 19/06/2025 06:19 +00:00
Notice dispatch date (eSender) : 19/06/2025 06:30 +00:00
Languages in which this notice is officially available : English
Notice publication number : 00399159-2025
OJ S issue number : 117/2025
Publication date : 20/06/2025