eGovernment Benchmark 2026

In the context of the Digital Decade Policy Programme (DDPP), the eGovernment Benchmark study gathers all relevant indicators for the annual monitoring of online public services associated with key life events accessible to businesses and citizens within all EU member states. This study is integral to the annual assessment of …

CPV: 72310000 Datenverarbeitung
Ausführungsort:
eGovernment Benchmark 2026
Vergabestelle:
European Commission, DG CNECT - Communications Networks, Content and Technology
Vergabenummer:
EC-CNECT/2025/OP/0006

1. Buyer

1.1 Buyer

Official name : European Commission, DG CNECT - Communications Networks, Content and Technology
Legal type of the buyer : EU institution, body or agency
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : eGovernment Benchmark 2026
Description : In the context of the Digital Decade Policy Programme (DDPP), the eGovernment Benchmark study gathers all relevant indicators for the annual monitoring of online public services associated with key life events accessible to businesses and citizens within all EU member states. This study is integral to the annual assessment of eGovernment advancements, serving as a critical source for tracking the achievement of DDPP’s general objectives related to eGovernment services. More specifically, the eGovernment benchmark study allows to monitor two of the Key Performance Indicators (KPIs) of the DDPP: the online provision of key public services to citizens and the online provision of key public services to businesses, as defined by the Implementing Decision that establishes key performance indicators to measure progress towards digital targets. This study will support the monitoring of the public sector digitalisation by executing the next comprehensive data collection, which shall ensure continuity and comparability with respect of the indicators with the ones published in the 2024 eGovernment Benchmark Report. The data and analysis shall be ready for the publication of the 2026 State of the Digital Decade Report, to be published by mid-2026. Moreover, it will provide a comprehensive assessment of the evolution of eGovernment services across all EU countries.
Procedure identifier : 865c7506-0c53-408c-92c2-a89877fdf584
Previous notice : 128208-2025
Internal identifier : EC-CNECT/2025/OP/0006
Type of procedure : Open

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72310000 Data-processing services

2.1.2 Place of performance

Anywhere
Additional information : Please consult the procurement documents.

2.1.3 Value

Estimated value excluding VAT : 1 350 000 Euro

2.1.4 General information

Additional information : The contract is renewed automatically up to 2 times for 12 months each. The total price quoted in the financial offer cannot exceed 450 000 EUR (four hundred fifty thousand euros). Tenders with a higher total price will be rejected. The total price including the renewals cannot exceed 1 350 000 EUR (one million and three hundred fifty thousand euros).”
Legal basis :
Regulation (EU, Euratom) 2024/2509

5. Lot

5.1 Lot technical ID : LOT-0001

Title : eGovernment Benchmark 2026
Description : In the context of the Digital Decade Policy Programme (DDPP), the eGovernment Benchmark study gathers all relevant indicators for the annual monitoring of online public services associated with key life events accessible to businesses and citizens within all EU member states. This study is integral to the annual assessment of eGovernment advancements, serving as a critical source for tracking the achievement of DDPP’s general objectives related to eGovernment services. More specifically, the eGovernment benchmark study allows to monitor two of the Key Performance Indicators (KPIs) of the DDPP: the online provision of key public services to citizens and the online provision of key public services to businesses, as defined by the Implementing Decision that establishes key performance indicators to measure progress towards digital targets. This study will support the monitoring of the public sector digitalisation by executing the next comprehensive data collection, which shall ensure continuity and comparability with respect of the indicators with the ones published in the 2024 eGovernment Benchmark Report. The data and analysis shall be ready for the publication of the 2026 State of the Digital Decade Report, to be published by mid-2026. Moreover, it will provide a comprehensive assessment of the evolution of eGovernment services across all EU countries.
Internal identifier : EC-CNECT/2025/OP/0006

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72310000 Data-processing services
Options :
Description of the options : provided they are in conformity with the basic project, new services or works consisting in the repetition of similar services or works, may be entrusted up to 50 % of the initial contract to the initial contractor by negotiated procedure without prior publication of a contract notice.

5.1.2 Place of performance

Anywhere
Additional information : Please consult the procurement documents.

5.1.3 Estimated duration

Duration : 36 Month

5.1.4 Renewal

Maximum renewals : 2
Other information about renewals : The contract is concluded for an initial period of 12 (twelve) months, renewable 2 (two) time(s). Please consult the draft contract in the procurement documents.

5.1.5 Value

Estimated value excluding VAT : 1 350 000 Euro

5.1.6 General information

Procurement Project fully or partially financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.10 Award criteria

Criterion :
Type : Quality
Description : Please consult the procurement documents.
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 60
Criterion :
Type : Price
Description : Please consult the procurement documents.
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 40

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : Court of Justice of the European Union
Organisation providing more information on the review procedures : European Commission, DG CNECT - Communications Networks, Content and Technology
Organisation signing the contract : European Commission, DG CNECT - Communications Networks, Content and Technology

6. Results

Value of all contracts awarded in this notice : 1 223 160 Euro

6.1 Result lot ldentifier : LOT-0001

At least one winner was chosen.

6.1.2 Information about winners

Winner :
Leader of tendering party : CAPGEMINI NEDERLAND BV
Official name : IDC ITALIA SRL SOGETI LUXEMBOURG SA
Tender :
Tender identifier : Joint tender led by CAPGEMINI NEDERLAND BV
Identifier of lot or group of lots : LOT-0001
Value of the tender : 1 223 160 Euro
Subcontracting : Yes
Subcontracting value is known : no
Subcontracting percentage is known : yes
Percentage of subcontracting : 3
Contract information :
Identifier of the contract : 4500099830
Date on which the winner was chosen : 25/06/2025
Date of the conclusion of the contract : 08/07/2025
Information about European Union funds
Name of EU-financed project or programme : Digital Europe Programme (2021/2027)
Organisation signing the contract : European Commission, DG CNECT - Communications Networks, Content and Technology

6.1.4 Statistical information

Received tenders or requests to participate :
Type of received submissions : Tenders submitted electronically
Number of tenders or requests to participate received : 3

8. Organisations

8.1 ORG-0001

Official name : European Commission, DG CNECT - Communications Networks, Content and Technology
Registration number : COM
Department : CNECT.B - Digital Decade and Connectivity,CNECT.B.2 - Digital Decade Coordination
Postal address : Rue de la Loi 200, Wetstraat 200
Town : Brussels
Postcode : B-1049
Country subdivision (NUTS) : Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad ( BE100 )
Country : Belgium
Telephone : +32 2 299 11 11
Roles of this organisation :
Buyer
Organisation providing more information on the review procedures
Organisation signing the contract

8.1 ORG-0002

Official name : Court of Justice of the European Union
Registration number : CURIA
Postal address : Rue du Fort Niedergrünewald
Town : Luxembourg
Postcode : L-2925
Country subdivision (NUTS) : Luxembourg ( LU000 )
Country : Luxembourg
Telephone : +352 4303-1
Internet address : http://curia.europa.eu
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : European Commission
Registration number : EUCOM
Postal address : Mondrian (CDMA), Rue du Champ de Mars 21
Town : Brussels
Postcode : B-1050
Country subdivision (NUTS) : Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad ( BE100 )
Country : Belgium
Telephone : +32 2 299 11 11
Roles of this organisation :
TED eSender

8.1 ORG-0004

Official name : CAPGEMINI NEDERLAND BV
Size of the economic operator : Large
Registration number : NL001225741B01
Postal address : REYKJAVIKPLEIN 1
Town : UTRECHT
Postcode : 3543 KA
Country subdivision (NUTS) : Extra-Regio NUTS 3 ( NLZZZ )
Country : Netherlands
Telephone : 0306890000
Roles of this organisation :
Tenderer
Group leader
Winner of these lots : LOT-0001

8.1 ORG-0005

Official name : IDC ITALIA SRL
Size of the economic operator : Large
Registration number : IT06541750151
Postal address : VIALE MONZA 14
Town : MILANO
Postcode : 20127
Country subdivision (NUTS) : Extra-Regio NUTS 3 ( ITZZZ )
Country : Italy
Telephone : +390228457374
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0001

8.1 ORG-0006

Official name : SOGETI LUXEMBOURG SA
Size of the economic operator : Large
Registration number : LU15554966
Postal address : 36 ROUTE DE LONGWY
Town : BERTRANGE
Postcode : 8080
Country subdivision (NUTS) : Extra-Regio NUTS 3 ( LUZZZ )
Country : Luxembourg
Telephone : +352314401
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0001

Notice information

Notice identifier/version : 310f7be1-4bf9-4b7b-934e-98dd18cc491c - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 09/07/2025 08:10 +02:00
Languages in which this notice is officially available : English
Notice publication number : 00450971-2025
OJ S issue number : 130/2025
Publication date : 10/07/2025