Integrated ticketing solution for Nationaltheatret (the national theatre in Oslo, Norway)

The purpose of this procurement is to establish a modern, user-friendly, and flexible ticketing system that provides the public with a seamless experience from purchase to entry, while at the same time streamlining internal work processes at Nationaltheatret. The system shall support all sales and distribution channels, be compatible with …

CPV: 72000000 It-tjenester: rådgivning, programmeludvikling, internet og support, 48000000 Programpakker og informationssystemer, 48100000 Branchespecifik programpakke
Henrettelsessted:
Integrated ticketing solution for Nationaltheatret (the national theatre in Oslo, Norway)
Tildelende organ:
Nationaltheatret
Tildelingsnummer:
N/A

1. Buyer

1.1 Buyer

Official name : Nationaltheatret
Legal type of the buyer : Public undertaking
Activity of the contracting authority : Recreation, culture and religion

2. Procedure

2.1 Procedure

Title : Integrated ticketing solution for Nationaltheatret (the national theatre in Oslo, Norway)
Description : The purpose of this procurement is to establish a modern, user-friendly, and flexible ticketing system that provides the public with a seamless experience from purchase to entry, while at the same time streamlining internal work processes at Nationaltheatret. The system shall support all sales and distribution channels, be compatible with relevant platforms, and integrate with other systems (website, CRM, finance, and marketing). The solution shall ensure high availability, reliable data quality, and compliance with applicable requirements for universal design, data protection, and security.
Procedure identifier : 15c3dea3-af6d-458f-b1b5-fb8bf8c42721
Internal identifier : N/A
Type of procedure : Negotiated with prior publication of a call for competition / competitive with negotiation
The procedure is accelerated : no
Main features of the procedure : The purpose of this procurement is to establish a modern, user-friendly, and flexible ticketing system that provides the public with a seamless experience from purchase to entry, while at the same time streamlining internal work processes at the National Theatre. The system shall support all sales and distribution channels, be compatible with relevant platforms, and integrate with other systems (website, CRM, finance, and marketing). The solution shall ensure high availability, reliable data quality, and compliance with applicable requirements for universal design, data protection, and security. The solution must support Nationaltheatret's entire operation, including: Multiple venues and performance spaces with varying seat maps and pricing structures. Sales through box office, call centre, website, and third-party distributors. Both single ticket sales and subscription/season ticket models. High seasonal peaks (e.g., ticket launches). Access for a large number of end-users, box office staff, administrators, and marketing personnel. The Customer will perform certain configuration and day-to-day administrative tasks internally, while expecting the Supplier to provide expert consultancy for implementation, integrations, and future upgrades. The Supplier shall provide a system that, at a minimum, covers the following functional areas:Ticket sales (single, group, and subscription models)Seat management and dynamic pricingCRM functionality with purchase history and segmentationIntegration with marketing tools and newsletter solutionsReporting and analytics (sales, audience, financial, demographic)Support for universal design and accessibility standards

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 48000000 Software package and information systems
Additional classification ( cpv ): 48100000 Industry specific software package

2.1.2 Place of performance

Country subdivision (NUTS) : Oslo ( NO081 )
Country : Norway

2.1.3 Value

Estimated value excluding VAT : 8 000 000 Norwegian krone

2.1.4 General information

Legal basis :
Directive 2014/24/EU
Anskaffelsesforskriften - An assessment is made that the procurement character and complexity necessitates negotiations, and that the requirement specifications cannot be designed sufficiently precise by referring to a standard. The competition is therefore assessed to fulfil the requirements in the procurement regulations § 13-2.

2.1.6 Grounds for exclusion

Sources of grounds for exclusion : European Single Procurement Document (ESPD)

5. Lot

5.1 Lot technical ID : LOT-0000

Title : Integrated ticketing solution for Nationaltheatret (the national theatre in Oslo, Norway)
Description : The purpose of this procurement is to establish a modern, user-friendly, and flexible ticketing system that provides the public with a seamless experience from purchase to entry, while at the same time streamlining internal work processes at Nationaltheatret. The system shall support all sales and distribution channels, be compatible with relevant platforms, and integrate with other systems (website, CRM, finance, and marketing). The solution shall ensure high availability, reliable data quality, and compliance with applicable requirements for universal design, data protection, and security.
Internal identifier : N/A

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 48000000 Software package and information systems
Additional classification ( cpv ): 48100000 Industry specific software package

5.1.2 Place of performance

Country subdivision (NUTS) : Oslo ( NO081 )
Country : Norway
Additional information :

5.1.3 Estimated duration

Duration : 84 Month

5.1.5 Value

Estimated value excluding VAT : 8 000 000 Norwegian krone

5.1.6 General information

Reserved participation : Participation is not reserved.
The names and professional qualifications of the staff assigned to perform the contract must be given : Not required
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

5.1.9 Selection criteria

Sources of selection criteria : Notice
Criterion : Other economic or financial requirements
Description : The supplier shall fulfil obligations related to the payment of taxes, VAT or similar payments under the laws of Norway or the relevant State in which the supplier is established. A tax certificate, no older than six months calculated from the deadline for delivery of the tender. A tax certificate shall be understood as: For Norwegian suppliers: • A certificate for tax and value added tax, issued by the tax collector's office For foreign suppliers: • Foreign suppliers must have corresponding certificates from their authorities documenting that they have complied with the rules and regulations related to taxes, VAT, fees, duties etc. If the authorities do not issue applicable certificates, the suppliers shall submit a statement confirming that all such taxes have been paid. The statement shall be confirmed and signed by the supplier's chief financial officer and auditor.
Criterion : Enrolment in a trade register
Description : The supplier shall be a legally established company. For Norwegian suppliers: • Company certificate of registration. For Norwegian suppliers, the contracting authority obtains a company certificate from the Brønnøysund Register Centre. The Norwegian suppliers must therefore not submit a company certificate. For foreign suppliers: • Confirmation that the supplier is registered in a trade register or a register of business enterprise in accordance with the laws of
Criterion : Financial ratio
Description : The supplier shall have sufficient economic strength to be able to fulfil the contract. The supplier's annual accounts including notes with the directors' report and auditor's report from the last 3 years (2024, 2023 and 2022). If the annual accounts for the previous year have not been finalised by the expiry of the tender deadline for this request for tender, the preliminary annual accounts for the previous year shall be attached in addition. Contracting authority reserves the right to obtain a credit rating from Experian. Economic strength is assessed according to turnover, net profit ratio, return on investments and liquidity ratio.
Criterion : Technicians or technical bodies for quality control
Description : The supplier shall have good experience from performance of similar and related contracts. Relevant and comparable deliveries are meant deliveries of a similar nature, scope, and complexity. Experience with public contracting authorities is considered particularly relevant. The supplier shall submit a list of 3 relevant contracts performed during the last 3 years in accordance with the information listed below: • Short description of the work performed under the relevant contract, including the name of the purchasing company/contractor • Time for performance of the contract. • The economic value of the contract scope.
The criteria will be used to select the candidates to be invited for the second stage of the procedure
Criterion : Certificates by independent bodies about quality assurance standards
Description : The supplier must have a documented quality management system. A description of the supplier's methods for quality assurance. If the supplier is certified in accordance with ISO 9001 or equivalent quality management system certification, it is sufficient to submit a copy of a valid certificate.
Criterion : Certificates by independent bodies about quality assurance standards
Description : The supplier must have a documented information security management system. A description of the supplier's methods for information security assurance. If the supplier is certified in accordance with ISO 27001 or equivalent information security management system certification, it is sufficient to submit a copy of a valid certificate.
Information about the second stage of a two-stage procedure :
Minimum number of candidates to be invited for the second stage of the procedure : 3
Maximum number of candidates to be invited for the second stage of the procedure : 5
The procedure will take place in successive stages. At each stage, some participants may be eliminated
The buyer reserves the right to award the contract on the basis of the initial tenders without any further negotiations

5.1.10 Award criteria

Criterion :
Type : Price
Name : Price
Description : The Supplier shall complete Appendix 6 Annex 1 – Pricing Form. All prices shall be stated in NOK ex VAT.
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 30
Criterion :
Type : Quality
Name : Quality of the proposed solution
Description : The contracting authority will conduct a comprehensive evaluation of the extent to which the Supplier's solution and delivery meet the needs and requirements of Nationaltheatret, as described in Appendix 1 and Appendix 1 Annex 1. The Supplier's response is distributed across the following Appendices, which together form the basis for the evaluation of this criterion: › Appendix 1 Annex 1 – The Customer's Requirements Specification and the Supplier's Solution Description. › Appendix 3 – Plan for the establishment phase › The Supplier's standard service level agreement (SLA) › The Supplier's Data Processing Agreement The supplier shall present its offer and demonstrate the functionality and user interface of the solution. The presentation of the offer will be part of the overall evaluation under "quality of the proposed solution."
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 70

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Deadline for requesting additional information : 29/10/2025 11:00 +00:00
Address of the procurement documents : https://permalink.mercell.com/267195977.aspx

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : Norwegian
Electronic catalogue : Not allowed
Variants : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of requests to participate : 07/11/2025 11:00 +00:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
A non-disclosure agreement is required : no
Electronic invoicing : Required
Electronic ordering will be used : no
Electronic payment will be used : yes

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : Oslo Tingrett
Information about review deadlines : In accordance with applicable Norwegian law.
Organisation providing additional information about the procurement procedure : Nationaltheatret
Organisation providing offline access to the procurement documents : Nationaltheatret
Organisation receiving requests to participate : Nationaltheatret
Organisation processing tenders : Nationaltheatret

8. Organisations

8.1 ORG-0001

Official name : Nationaltheatret
Registration number : 914531365
Postal address : Johanne Dybwads plass 1
Town : Oslo
Postcode : 0161
Country subdivision (NUTS) : Oslo ( NO081 )
Country : Norway
Contact point : Anette Tørresen (innkjøper)
Telephone : +47 98880883
Internet address : https://www.inventura.no
Roles of this organisation :
Buyer
Organisation providing additional information about the procurement procedure
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : Oslo Tingrett
Registration number : 926725939
Postal address : C.J. Hambros plass 4
Town : Oslo
Postcode : 0164
Country subdivision (NUTS) : Oslo ( NO081 )
Country : Norway
Roles of this organisation :
Review organisation

Notice information

Notice identifier/version : 4d8d1806-c75b-45e2-9fae-8a03bbfb0edc - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 06/10/2025 09:33 +00:00
Notice dispatch date (eSender) : 06/10/2025 10:45 +00:00
Languages in which this notice is officially available : English
Notice publication number : 00656503-2025
OJ S issue number : 192/2025
Publication date : 07/10/2025