ICT Support Services

QI is issuing this Request for Tender (RFT) to appoint a single supplier for ICT Support Services. The selected contractor will ensure high-performing, highly available, and responsive ICT services with minimal downtime, supporting QQI’s operational and data security needs across its existing technology landscape. Tenderers must demonstrate a proven track …

CPV: 72000000 It-tjenester: rådgivning, programmeludvikling, internet og support, 72500000 Servicevirksomhed i forbindelse med datamater, 72600000 Support- og konsulentvirksomhed i forbindelse med edb
Frist:
4. december 2025 13:00
Type af frist:
Afgivelse af et tilbuddet
Henrettelsessted:
ICT Support Services
Tildelende organ:
Quality and Qualifications Ireland (QQI)
Tildelingsnummer:
0

1. Buyer

1.1 Buyer

Official name : Quality and Qualifications Ireland (QQI)
Legal type of the buyer : Body governed by public law, controlled by a central government authority
Activity of the contracting authority : Education

2. Procedure

2.1 Procedure

Title : ICT Support Services
Description : QI is issuing this Request for Tender (RFT) to appoint a single supplier for ICT Support Services. The selected contractor will ensure high-performing, highly available, and responsive ICT services with minimal downtime, supporting QQI’s operational and data security needs across its existing technology landscape. Tenderers must demonstrate a proven track record in delivering ICT support and maintenance to organisations of comparable scale, including public sector bodies, and for the technologies outlined in this tender. Estimated expenditure under the proposed contract is approximately €4 million (excluding VAT) over the contract term and any potential extensions. This figure is indicative only and based on current and projected service usage. The scope includes support for QQI’s application services, infrastructure, CRM, web presence, database administration, and desktop support. The contractor will collaborate with QQI’s development team but will not be responsible for core application development. Remote support is permitted, and both Irish and international companies may tender. No minimum turnover is required, though insurance must be in place at contract signing. Evaluation will consider both organisational and personnel qualifications, with relevant public sector experience advantageous. QQI operates a dedicated support team and employs various monitoring and ITSM tools. The successful bidder will be granted access to existing systems and may propose integration solutions, subject to compatibility and data integrity requirements. Service levels are tracked via the ITSM tool, and first-contact Level 1 support is within scope. The contract will comply with current legislation, with sample agreements and confidentiality terms provided for signature upon award. QQI seeks a support contract covering key business services, with objectives focused on strong service management and high-quality support to maintain service availability and resolve user issues promptly within agreed SLAs.
Procedure identifier : cdd5ac63-6839-42bb-bdf2-15dbfa1f88e4
Type of procedure : Open
The procedure is accelerated : no

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72500000 Computer-related services
Additional classification ( cpv ): 72600000 Computer support and consultancy services

2.1.2 Place of performance

Town : Dublin
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland

2.1.3 Value

Estimated value excluding VAT : 4 000 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

2.1.6 Grounds for exclusion

Sources of grounds for exclusion : European Single Procurement Document (ESPD)

5. Lot

5.1 Lot technical ID : LOT-0001

Title : ICT Support Services
Description : QI is issuing this Request for Tender (RFT) to appoint a single supplier for ICT Support Services. The selected contractor will ensure high-performing, highly available, and responsive ICT services with minimal downtime, supporting QQI’s operational and data security needs across its existing technology landscape. Tenderers must demonstrate a proven track record in delivering ICT support and maintenance to organisations of comparable scale, including public sector bodies, and for the technologies outlined in this tender. Estimated expenditure under the proposed contract is approximately €4 million (excluding VAT) over the contract term and any potential extensions. This figure is indicative only and based on current and projected service usage. The scope includes support for QQI’s application services, infrastructure, CRM, web presence, database administration, and desktop support. The contractor will collaborate with QQI’s development team but will not be responsible for core application development. Remote support is permitted, and both Irish and international companies may tender. No minimum turnover is required, though insurance must be in place at contract signing. Evaluation will consider both organisational and personnel qualifications, with relevant public sector experience advantageous. QQI operates a dedicated support team and employs various monitoring and ITSM tools. The successful bidder will be granted access to existing systems and may propose integration solutions, subject to compatibility and data integrity requirements. Service levels are tracked via the ITSM tool, and first-contact Level 1 support is within scope. The contract will comply with current legislation, with sample agreements and confidentiality terms provided for signature upon award. QQI seeks a support contract covering key business services, with objectives focused on strong service management and high-quality support to maintain service availability and resolve user issues promptly within agreed SLAs.
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72500000 Computer-related services
Additional classification ( cpv ): 72600000 Computer support and consultancy services

5.1.2 Place of performance

Town : Dublin
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Duration : 36 Month

5.1.5 Value

Estimated value excluding VAT : 4 000 000 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.9 Selection criteria

Sources of selection criteria : Procurement Document

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English
Deadline for requesting additional information : 06/11/2025 13:00 +01:00

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Allowed
Deadline for receipt of tenders : 04/12/2025 13:00 +01:00
Deadline until which the tender must remain valid : 6 Month
Information about public opening :
Opening date : 05/12/2025 00:00 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Electronic invoicing : Allowed
Electronic ordering will be used : no
Electronic payment will be used : yes

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : Quality and Qualifications Ireland (QQI)
Organisation providing more information on the review procedures : The High Court of Ireland
Organisation receiving requests to participate : Quality and Qualifications Ireland (QQI)
Organisation processing tenders : Quality and Qualifications Ireland (QQI)

8. Organisations

8.1 ORG-0001

Official name : Quality and Qualifications Ireland (QQI)
Registration number : QQI
Postal address : 26/27 Denzille Lane
Town : Dublin
Postcode : D02 P266
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : 0876993996
Internet address : https://www.qqi.ie
Buyer profile : https://www.qqi.ie
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation
Organisation providing more information on the review procedures

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

Notice information

Notice identifier/version : 2eef99a0-84c4-4565-8a2d-0d35200b858c - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 23/10/2025 15:57 +01:00
Languages in which this notice is officially available : English
Notice publication number : 00707136-2025
OJ S issue number : 206/2025
Publication date : 27/10/2025