Provision of Printing Services for the Residential Tenancies Board

- Receipt and merging of data (prepared by RTB or a third-party service provider on behalf of RTB and sent on to the framework operator) onto the template Confirmation Letters, template Re-Registration Reminder Letters and template Mail Shot (Registration Enforcement) letters provided by RTB on a weekly basis, or as …

CPV: 79800000 Tiskařské a související služby, 79810000 Tiskařské služby, 79820000 Činnosti související s tiskem
Místo provedení:
Provision of Printing Services for the Residential Tenancies Board
Misto zadání:
Residential Tenancies Board
Číslo zakázky:
1

1. Buyer

1.1 Buyer

Official name : Residential Tenancies Board
Legal type of the buyer : Body governed by public law
Activity of the contracting authority : Housing and community amenities

2. Procedure

2.1 Procedure

Title : Provision of Printing Services for the Residential Tenancies Board
Description : - Receipt and merging of data (prepared by RTB or a third-party service provider on behalf of RTB and sent on to the framework operator) onto the template Confirmation Letters, template Re-Registration Reminder Letters and template Mail Shot (Registration Enforcement) letters provided by RTB on a weekly basis, or as required; - Printing of Letters and Leaflets/Booklets on a weekly basis, or as required; - Enveloping (including insertion of leaflets, booklets, Application forms, and Business Reply Envelopes) on a weekly basis, or as required; - Distribution of letters by mail, on a weekly basis, or as required.
Procedure identifier : f2665a51-b3e7-4eed-86b8-af826f2a344c
Type of procedure : Negotiated without prior call for competition
Justification for the accelerated procedure :
Main features of the procedure : The RTB awarded a contract under Art. 32, Section 2, b, ii of Directive 2014/24/EU because the competition is absent for technical reasons and the services could only be awarded to a particular economic operator.

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79800000 Printing and related services
Additional classification ( cpv ): 79810000 Printing services
Additional classification ( cpv ): 79820000 Services related to printing

2.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland

2.1.3 Value

Estimated value excluding VAT : 1 000 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Provision of Printing Services
Description : - Receipt and merging of data (prepared by RTB or a third-party service provider on behalf of RTB and sent on to the framework operator) onto the template Confirmation Letters, template Re-Registration Reminder Letters and template Mail Shot (Registration Enforcement) letters provided by RTB on a weekly basis, or as required; - Printing of Letters and Leaflets/Booklets on a weekly basis, or as required; - Enveloping (including insertion of leaflets, booklets, Application forms, and Business Reply Envelopes) on a weekly basis, or as required; - Distribution of letters by mail, on a weekly basis, or as required.
Internal identifier : 1

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79800000 Printing and related services
Additional classification ( cpv ): 79810000 Printing services
Additional classification ( cpv ): 79820000 Services related to printing
Options :
Description of the options : The contract is for 1 year and the RTB reserves the option to extend it for a further period of 1 year.

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Start date : 01/01/2025
Duration : 2 Year

5.1.5 Value

Estimated value excluding VAT : 1 000 000 Euro

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.10 Award criteria

Criterion :
Type : Cost
Name :
Description : Cost and Quality
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 100
Description of the method to be used if weighting cannot be expressed by criteria :
Justification for not indicating the weighting of the award criteria :

5.1.12 Terms of procurement

Information about review deadlines : In line with S.I. 130/2010.

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland -
Information about review deadlines : In line with S.I. 130/2010.

6. Results

Value of all contracts awarded in this notice : 1 000 000 Euro
Direct award :
Justification for direct award : The contract can be provided only by a particular economic operator because of an absence of competition for technical reasons
Other justification : There are two reasons for the applications of direct award: 1. RTB is implementing a new Customer Service Management application on the ServiceNow platform with the purpose of this engagement is to support the key processes related to both evidence gathering in the dispute resolution function and the scheduling of hearings, ensuring streamlined and efficient operations. The basic business goal is better performance with up-­to-­date technology having the following advantages: • 90% online take up • Clean data • Self-service (easy update, tracking, extraction of reports for other public bodies, electronic receipts, correspondence confirmation letters) • Integrated solution (scanning, barcoding, campaigns, incomplete resolution). • Decrease in call rate system issues • Self intuitive interface (UI/UX), screens customised to users’ needs • Better visibility (communications easily saved to disputes) • Easy business reporting • Streamlined processes • Reduction in manual intervention. The current Customer Service Management application is very manual, does not support the online submission and circulation of notifications and evidence and therefore requires the RTB to rely on posting documentation to case parties. The new ServiceNow platform is due to go live in Q2 2025 and following deployment the RTB aims to track case party online uptake and to monitor the expected overall reduction in issuing items by post which will then feed into our future procurement requirements. 2. Pending Legislative Change ­ Proposed technical amendment - electronic service. Legislative change is pending which would permit the service of documentation online which currently must be issued by post. This change would reduce the RTB’s reliance on postal services significantly. If this change is enacted, the RTB will monitor the impact and volumes and this will feed into the true requirements for future postage services.

6.1 Result lot ldentifier : LOT-0001

At least one winner was chosen.

6.1.2 Information about winners

Winner :
Official name : PrintPost Ltd
Tender :
Tender identifier : PrintPost Ltd
Identifier of lot or group of lots : LOT-0001
Value of the tender : 1 000 000 Euro
The tender was ranked : no
Subcontracting : No
Contract information :
Identifier of the contract : 1

6.1.4 Statistical information

Received tenders or requests to participate :
Type of received submissions : Tenders
Number of tenders or requests to participate received : 1

8. Organisations

8.1 ORG-0001

Official name : Residential Tenancies Board
Registration number : notavailable
Postal address : O'Connell Bridge House, D'Olier Street, Dublin D02 RR99
Town : Dublin
Postcode : D02 RR99
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 0818303037
Buyer profile : www.rtb.ie
Roles of this organisation :
Buyer

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

8.1 ORG-0004

Official name : PrintPost Ltd
Registration number : not available
Town : Dublin
Postcode : D24 HD43
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0001

11. Notice information

11.1 Notice information

Notice identifier/version : 7f9e7997-70cd-4c86-b7b6-fd7ae88e41cd - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 04/04/2025 10:35 +01:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00223143-2025
OJ S issue number : 68/2025
Publication date : 07/04/2025