Microsoft Enterprise Unified Support

Microsoft Enterprise Unified Support for HEAnet, its member institutes and consumers of its services. Microsoft Enterprise Unified Support is the only solution that meets the critical client-base requirement for direct Microsoft support. Microsoft Enterprise Unified Support for HEAnet, its member institutes and consumers of its services. Microsoft Enterprise Unified Support …

CPV: 72000000 Informační technologie: poradenství, vývoj programového vybavení, internet a podpora
Místo provedení:
Microsoft Enterprise Unified Support
Misto zadání:
HEAnet CLG
Číslo zakázky:
HEAnet-Microsoft

1. Buyer

1.1 Buyer

Official name : HEAnet CLG
Legal type of the buyer : Body governed by public law
Activity of the contracting authority : Education

2. Procedure

2.1 Procedure

Title : Microsoft Enterprise Unified Support
Description : Microsoft Enterprise Unified Support for HEAnet, its member institutes and consumers of its services. Microsoft Enterprise Unified Support is the only solution that meets the critical client-base requirement for direct Microsoft support.
Procedure identifier : 8e635bd7-00c3-4203-b658-74e151e7d030
Previous notice : 560268-2025
Internal identifier : HEAnet-Microsoft
Type of procedure : Negotiated without prior call for competition
Main features of the procedure : Microsoft Enterprise Unified Support for HEAnet, its member institutes and consumers of its services. Microsoft Enterprise Unified Support is the only solution that meets the critical client-base requirement for direct Microsoft support.

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support

2.1.2 Place of performance

Country : Ireland
Anywhere in the given country

2.1.3 Value

Estimated value excluding VAT : 15 000 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Microsoft Enterprise Unified Support
Description : Microsoft Enterprise Unified Support for HEAnet, its member institutes and consumers of its services. Microsoft Enterprise Unified Support is the only solution that meets the critical client-base requirement for direct Microsoft support.
Internal identifier : HEAnet-Microsoft

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support

5.1.2 Place of performance

Country : Ireland
Anywhere in the given country
Additional information :

5.1.5 Value

Estimated value excluding VAT : 15 000 000 Euro

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes
Information about previous notices :
Identifier of the previous notice : 560268-2025

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.10 Award criteria

Criterion :
Type : Price
Description : Total Cost of Ownership
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 100

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing more information on the review procedures : The High Court of Ireland

6. Results

Value of all contracts awarded in this notice : 15 000 000 Euro
Direct award :
Justification for direct award : The contract can be provided only by a particular economic operator because of an absence of competition for technical reasons
Other justification : The works, supplies or services can be provided only by a particular economic operator due to the absence of competition for technical reasons. Microsoft is the direct supplier of Microsoft Enterprise Unified support which is supplied to enterprises and covers only Microsoft products and services.
Identifier of the previous procedure that justifies direct award : 560268-2025

6.1 Result lot ldentifier : LOT-0001

At least one winner was chosen.

6.1.2 Information about winners

Winner :
Official name : Microsoft Ireland
Tender :
Tender identifier : 560268-2025
Identifier of lot or group of lots : LOT-0001
Value of the tender : 15 000 000 Euro
Subcontracting : No
Contract information :
Identifier of the contract : 560268-2025
Date on which the winner was chosen : 01/09/2025

6.1.4 Statistical information

Received tenders or requests to participate :
Type of received submissions : Tenders
Number of tenders or requests to participate received : 1

8. Organisations

8.1 ORG-0001

Official name : HEAnet CLG
Registration number : 275301
Postal address : 3rd Floor, North Dock 2, 93/94 North Wall Quay,
Town : Dublin
Postcode : D01V8Y6
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : 016609040
Internet address : https://www.heanet.ie
Buyer profile : https://www.heanet.ie
Roles of this organisation :
Buyer

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation
Organisation providing more information on the review procedures

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

8.1 ORG-0004

Official name : Microsoft Ireland
Size of the economic operator : Large
Registration number : 256796
Town : Leopardstown
Postcode : D18 P521
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Internet address : https://www.microsoft.com
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0001

Notice information

Notice identifier/version : 607a196e-3058-4047-9cc4-2b2214e8565a - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 11/09/2025 10:23 +01:00
Languages in which this notice is officially available : English
Notice publication number : 00596181-2025
OJ S issue number : 175/2025
Publication date : 12/09/2025