Delivery of on-site support for Drammen municipality ́s final users.

On December 20, 2024, Drammen municipality terminated the agreement with Sopra Steria AS for the operation of the municipality's clients, networks and Azure installation, due to different interpretations of the agreement's payment model. This means that the municipality will take back the operative operational assignments 20 March 2025. The latter …

CPV: 72100000 Poradenské služby v oblasti technického vybavení počítačů, 72200000 Programování programového vybavení a poradenské služby
Místo provedení:
Delivery of on-site support for Drammen municipality ́s final users.
Misto zadání:
DRAMMEN KOMMUNE
Číslo zakázky:
25/10932

1. Buyer

1.1 Buyer

Official name : DRAMMEN KOMMUNE

2. Procedure

2.1 Procedure

Title : Delivery of on-site support for Drammen municipality ́s final users.
Description : On December 20, 2024, Drammen municipality terminated the agreement with Sopra Steria AS for the operation of the municipality's clients, networks and Azure installation, due to different interpretations of the agreement's payment model. This means that the municipality will take back the operative operational assignments 20 March 2025. The latter means that the municipality must re-establish a full service desk service within the ICT area for the users from the same time. The municipality has a number of very critical services to the population such as emergency doctor surgery, health services otherwise, school, and water and sewage. It is important that these and other critical service areas get the assistance that is necessary in such a transition period. Drammen municipality intends to enter into a contract with Onitio Norway AS for assistance with the outdoor services for the municipality's ICT users, including also for the school sector. This is to assist the municipality for a period until the procurement strategy for this service and any new competition(s) on the operation of the municipality's clients and ICT infrastructure have been implemented. In the development of the service-desk services, Onitio Norway AS and their personnel have an important role, as they as sub-suppliers of former operations supplier Sopra Steria since 30 April 2024 have assisted with their out-service deliveries. The service involves assistance to Drammen municipality ́s users on their equipment, be it PCs, mobile units, additional equipment etc. The assistance has been in the form of resources who have worked out seeing great competence about Drammen municipality, i.e. how to use equipment and where one is located and what this means for the services. It is the municipality ́s understanding that a change of supplier for the out-service in the situation in which the municipality is located will give a large risk for significantly poorer service quality during a longer transition period. Consequently, it is not possible to hold a competition for technical reasons, cf. the Public Procurement Regulations § 13-4, first section, letter b no. 2. It would not have given a real competition to provide services with the time perspective that is available here, both as regards rapid start-up, the knowledge required to provide the outdoor service and the length of any assistance period. There are, thus, no other reasonable alternatives than to use previous suppliers to ensure a stable and good outdoor service in this transition period. The agreement with Onitio Norway AS involves the hire of 2 resources having a maximum duration of 13 months if the options must be utilised.
Procedure identifier : 991112bc-19c7-46a1-a6f8-cde71dea53a5
Internal identifier : 25/10932
Type of procedure : Negotiated without prior call for competition

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72100000 Hardware consultancy services
Additional classification ( cpv ): 72200000 Software programming and consultancy services

2.1.2 Place of performance

Country subdivision (NUTS) : Viken ( NO082 )
Country : Norway

2.1.4 General information

Legal basis :
Directive 2014/24/EU
Anskaffelsesforskriften -

5. Lot

5.1 Lot technical ID : LOT-0000

Title : Delivery of on-site support for Drammen municipality ́s final users.
Description : On December 20, 2024, Drammen municipality terminated the agreement with Sopra Steria AS for the operation of the municipality's clients, networks and Azure installation, due to different interpretations of the agreement's payment model. This means that the municipality will take back the operative operational assignments 20 March 2025. The latter means that the municipality must re-establish a full service desk service within the ICT area for the users from the same time. The municipality has a number of very critical services to the population such as emergency doctor surgery, health services otherwise, school, and water and sewage. It is important that these and other critical service areas get the assistance that is necessary in such a transition period. Drammen municipality intends to enter into a contract with Onitio Norway AS for assistance with the outdoor services for the municipality's ICT users, including also for the school sector. This is to assist the municipality for a period until the procurement strategy for this service and any new competition(s) on the operation of the municipality's clients and ICT infrastructure have been implemented. In the development of the service-desk services, Onitio Norway AS and their personnel have an important role, as they as sub-suppliers of former operations supplier Sopra Steria since 30 April 2024 have assisted with their out-service deliveries. The service involves assistance to Drammen municipality ́s users on their equipment, be it PCs, mobile units, additional equipment etc. The assistance has been in the form of resources who have worked out seeing great competence about Drammen municipality, i.e. how to use equipment and where one is located and what this means for the services. It is the municipality ́s understanding that a change of supplier for the out-service in the situation in which the municipality is located will give a large risk for significantly poorer service quality during a longer transition period. Consequently, it is not possible to hold a competition for technical reasons, cf. the Public Procurement Regulations § 13-4, first section, letter b no. 2. It would not have given a real competition to provide services with the time perspective that is available here, both as regards rapid start-up, the knowledge required to provide the outdoor service and the length of any assistance period. There are, thus, no other reasonable alternatives than to use previous suppliers to ensure a stable and good outdoor service in this transition period. The agreement with Onitio Norway AS involves the hire of 2 resources having a maximum duration of 13 months if the options must be utilised.
Internal identifier : 25/10932

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72100000 Hardware consultancy services
Additional classification ( cpv ): 72200000 Software programming and consultancy services

5.1.2 Place of performance

Country subdivision (NUTS) : Viken ( NO082 )
Country : Norway
Additional information :

5.1.6 General information

The procurement is covered by the Government Procurement Agreement (GPA) : no

5.1.16 Further information, mediation and review

Review organisation : Buskerud tingrett
Organisation signing the contract : DRAMMEN KOMMUNE

6. Results

6.1 Result lot ldentifier : LOT-0000

6.1.2 Information about winners

Winner :
Official name : Onitio Norge AS
Tender :
Tender identifier : Tilbud på leveranse av on-site support for Drammen Kommune sine sluttbrukere
Identifier of lot or group of lots : LOT-0000
Subcontracting value is known : no
Subcontracting percentage is known : no
Contract information :
Identifier of the contract : Leveranse av on-site support for Drammen Kommune sine sluttbrukere
Date on which the winner was chosen : 13/03/2025
The contract is awarded within a framework agreement : no
Organisation signing the contract : DRAMMEN KOMMUNE

8. Organisations

8.1 ORG-0001

Official name : DRAMMEN KOMMUNE
Registration number : 921234554
Postal address : Engene 1
Town : DRAMMEN
Postcode : 3008
Country subdivision (NUTS) : Viken ( NO082 )
Country : Norway
Contact point : Kristin Emilie Skeide
Telephone : 32 04 00 00
Roles of this organisation :
Buyer
Organisation signing the contract

8.1 ORG-0002

Official name : Buskerud tingrett
Town : Drammen
Country : Norway
Telephone : 32 21 16 00
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : Onitio Norge AS
Town : Kristiansand
Country : Norway
Telephone : 38 06 60 00
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0000

11. Notice information

11.1 Notice information

Notice identifier/version : aca26487-a7b4-43e2-989f-20ee71378956 - 01
Form type : Direct award preannouncement
Notice type : Voluntary ex-ante transparency notice
Notice dispatch date : 18/03/2025 19:40 +00:00
Notice dispatch date (eSender) : 19/03/2025 09:06 +00:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00179668-2025
OJ S issue number : 56/2025
Publication date : 20/03/2025