Development partner for planning and optimisation of patient journeys with requisition for Patient Journeys HF

Patient journeys HF plans to start up a new measure "National planning and optimisation of patient journeys (NAPO)". The aim is to develop a new system for ordering, planning and optimisation of organised patient journeys. The development shall be carried out gradually and adapted as continuous product development. In the …

CPV: 71311200 Консултантски услуги, свързани с транспортни системи, 72200000 Програмиране и софтуерни консултантски услуги, 72212100 Услуги по разработване на софтуер за индустрията, 72230000 Услуги по разработване на поръчков (клиентски) софтуер, 72260000 Услуги, свързани със софтуерни продукти, 72600000 Услуги по оказване на помощ и консултации в областта на компютърните системи, 73220000 Консултантски услуги, свързани с експериментални разработки
Място на изпълнение:
Development partner for planning and optimisation of patient journeys with requisition for Patient Journeys HF
Издаващ орган:
SYKEHUSINNKJØP HF
Номер на наградата:
2025/40998

1. Buyer

1.1 Buyer

Official name : SYKEHUSINNKJØP HF
Legal type of the buyer : Body governed by public law
Activity of the contracting authority : Health

1.1 Buyer

Official name : Pasientreiser HF
Legal type of the buyer : Public undertaking
Activity of the contracting authority : Health

2. Procedure

2.1 Procedure

Title : Development partner for planning and optimisation of patient journeys with requisition for Patient Journeys HF
Description : Patient journeys HF plans to start up a new measure "National planning and optimisation of patient journeys (NAPO)". The aim is to develop a new system for ordering, planning and optimisation of organised patient journeys.  The development shall be carried out gradually and adapted as continuous product development. In the first instance a new system shall be developed for (manual) planning of patient journeys. This system can be expanded with automation and optimisation as the next step. See the board case 19-2025 - "Assignment Description for the measure national planning and optimisation of patient journeys" adopted by the Board of Patient Journeys HF on 28.03.25. The board case can be read here Styresaker 2025 - Pasientreiser HF.  Patient journeys HF would like to enter into a cooperation with an external supplier for the development that concerns manual planning and support functions for the area. The tenderer shall be a development partner who shall cooperate with resources and teams in Pasientreiser HF. There is, among other things, a need for competence within interaction design, architecture, system development and optimisation. The procurement includes assistance in several disciplines, and the Contracting Authority shall be able to procure all assistance with software development - from idea to finished system. Assistance can include process support, need mapping, delivery planning, solution architecture, solution design, service design, interaction design, test, system development, production, continual deliveries, error recovery and problem solving. Assistance under the framework agreement shall be able to be carried out in all phases of the life cycle of a system. Assistance that the Customer shall be able to procure under the framework agreement can include changes to internal and external systems and services. Assistance can also involve modernisation of existing systems and systems. Assistance that the Customer shall be able to procure under the framework agreement is limited to systems and systems that Patient Journeys HF develops and operates within travel with requisition. The assistance can be of varying scopes - from short-term to more long-term with fixed connections.
Procedure identifier : f34c783a-2370-4548-9fdd-20566c762664
Previous notice : 486fee56-6ec7-4d5e-a319-827b6da409d6-01
Internal identifier : 2025/40998
Type of procedure : Open
The procedure is accelerated : no
Main features of the procedure : Sykehusinnkjøp HF is assisting Pasientreiser HF with implementation of the competition.

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72230000 Custom software development services
Additional classification ( cpv ): 71311200 Transport systems consultancy services
Additional classification ( cpv ): 72200000 Software programming and consultancy services
Additional classification ( cpv ): 72212100 Industry specific software development services
Additional classification ( cpv ): 72260000 Software-related services
Additional classification ( cpv ): 72600000 Computer support and consultancy services
Additional classification ( cpv ): 73220000 Development consultancy services

2.1.2 Place of performance

Country : Norway
Anywhere in the given country

2.1.4 General information

Call for competition is terminated
Legal basis :
Directive 2014/24/EU
Anskaffelsesforskriften - .

5. Lot

5.1 Lot technical ID : LOT-0000

Title : Development partner for planning and optimisation of patient journeys with requisition for Patient Journeys HF
Description : Patient journeys HF plans to start up a new measure "National planning and optimisation of patient journeys (NAPO)". The aim is to develop a new system for ordering, planning and optimisation of organised patient journeys.  The development shall be carried out gradually and adapted as continuous product development. In the first instance a new system shall be developed for (manual) planning of patient journeys. This system can be expanded with automation and optimisation as the next step. See the board case 19-2025 - "Assignment Description for the measure national planning and optimisation of patient journeys" adopted by the Board of Patient Journeys HF on 28.03.25. The board case can be read here Styresaker 2025 - Pasientreiser HF.  Patient journeys HF would like to enter into a cooperation with an external supplier for the development that concerns manual planning and support functions for the area. The tenderer shall be a development partner who shall cooperate with resources and teams in Pasientreiser HF. There is, among other things, a need for competence within interaction design, architecture, system development and optimisation. The procurement includes assistance in several disciplines, and the Contracting Authority shall be able to procure all assistance with software development - from idea to finished system. Assistance can include process support, need mapping, delivery planning, solution architecture, solution design, service design, interaction design, test, system development, production, continual deliveries, error recovery and problem solving. Assistance under the framework agreement shall be able to be carried out in all phases of the life cycle of a system. Assistance that the Customer shall be able to procure under the framework agreement can include changes to internal and external systems and services. Assistance can also involve modernisation of existing systems and systems. Assistance that the Customer shall be able to procure under the framework agreement is limited to systems and systems that Patient Journeys HF develops and operates within travel with requisition. The assistance can be of varying scopes - from short-term to more long-term with fixed connections.
Internal identifier : 2025/40998

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72230000 Custom software development services
Additional classification ( cpv ): 71311200 Transport systems consultancy services
Additional classification ( cpv ): 72200000 Software programming and consultancy services
Additional classification ( cpv ): 72212100 Industry specific software development services
Additional classification ( cpv ): 72260000 Software-related services
Additional classification ( cpv ): 72600000 Computer support and consultancy services
Additional classification ( cpv ): 73220000 Development consultancy services

5.1.2 Place of performance

Country : Norway
Anywhere in the given country
Additional information :

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

5.1.10 Award criteria

Criterion :
Type : Price
Description : Price will primarily be evaluated according to the relative method, i.e. that the lowest evaluation sum will be given. grade 10, whilst the character of the other tender offers is calculated according to the following formula: Points = 10*(lowest price/actual price)
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 30
Criterion :
Type : Quality
Description : Scores will be given on each evaluation requirement on a scale from 1 to 10, with 10 being the best. The tender that will be assessed as best for this award criteria achieves the highest score (10). The other tenders will get a score based. based on the stated conditions.
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 70

5.1.15 Techniques

Framework agreement :
Framework agreement, without reopening of competition
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : Indre og Østre Finnmark tingrett
Information about review deadlines : .
Organisation signing the contract : Pasientreiser HF

6. Results

Maximum value of the framework agreements in this notice : 60 000 000 Norwegian krone
Approximate value of the framework agreements : 45 000 000 Norwegian krone

6.1 Result lot ldentifier : LOT-0000

At least one winner was chosen.
Framework agreement :
Maximum value of the framework agreement : 60 000 000 Norwegian krone
Re-estimated value of the framework agreement : 45 000 000 Norwegian krone

6.1.2 Information about winners

Winner :
Official name : Bekk Consulting AS
Tender :
Tender identifier : Tilbud 1
Identifier of lot or group of lots : LOT-0000
Subcontracting : No
Contract information :
Identifier of the contract : Bistand til bedre utnyttelse av EPJ-verktøy DIPS Arena
Date of the conclusion of the contract : 20/06/2025
The contract is awarded within a framework agreement : no
Organisation signing the contract : Pasientreiser HF

6.1.4 Statistical information

Summary of the review requests the buyer received :
Number of complainants : 0
Received tenders or requests to participate :
Type of received submissions : Tenders
Number of tenders or requests to participate received : 15

8. Organisations

8.1 ORG-0001

Official name : SYKEHUSINNKJØP HF
Registration number : 916879067
Postal address : Postboks 40
Town : VADSØ
Postcode : 9811
Country subdivision (NUTS) : Extra-Regio NUTS 3 ( NOZZZ )
Country : Norway
Contact point : Postmottak Sykehusinnkjøp
Telephone : +47 78950700
Roles of this organisation :
Buyer
Group leader

8.1 ORG-0002

Official name : Pasientreiser HF
Registration number : 918695079
Town : Skien
Postcode : 3702
Country subdivision (NUTS) : Extra-Regio NUTS 3 ( NOZZZ )
Country : Norway
Telephone : 05515
Roles of this organisation :
Buyer
Organisation signing the contract

8.1 ORG-0003

Official name : Indre og Østre Finnmark tingrett
Registration number : 926 722 840
Town : Vadsø
Postcode : 9811
Country subdivision (NUTS) : Extra-Regio NUTS 3 ( NOZZZ )
Country : Norway
Telephone : 78 01 17 00
Roles of this organisation :
Review organisation

8.1 ORG-0004

Official name : Bekk Consulting AS
Size of the economic operator : Medium
Registration number : 981566378
Postal address : Akershusstranda 21 Skur 39
Town : OSLO
Postcode : 0150
Country subdivision (NUTS) : Oslo ( NO081 )
Country : Norway
Contact point : Bekk Consulting AS
Telephone : 23357700
Fax : 23357701
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0000
The winner is listed on a regulated market

Notice information

Notice identifier/version : 8d2d5329-6876-43ca-996a-0f8b74a3bc29 - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 26/06/2025 12:47 +00:00
Notice dispatch date (eSender) : 26/06/2025 13:00 +00:00
Languages in which this notice is officially available : English
Notice publication number : 00421605-2025
OJ S issue number : 122/2025
Publication date : 30/06/2025