TR3191-Supply, Implementation, Licensing, Support and Maintenance of a Cloud-based (and hosted) SaaS Voice of the Employee Solution

The Contracting Entity intends to procure a single party contract for the Supply, Implementation, Licensing, Support and Maintenance of a Cloud-based (and hosted) SaaS Voice of the Employee Solution. This cloud-based digital survey solution will be accessible via Desktop, Laptop, or Mobile device to all employees and managers. To include …

CPV: 72000000 Serviços de TI: consultoria, desenvolvimento de software, Internet e apoio, 72200000 Serviços de consultoria e de programação de software, 72210000 Serviços de programação de pacotes de software, 72211000 Serviços de programação de sistemas e de software para o utilizador, 72212000 Serviços de programação de software de aplicação, 72212100 Serviços de desenvolvimento de software para sectores específicos, 72212482 Serviços de desenvolvimento de software para apoio a decisões empresariais (business intelligence), 72212700 Utilitários para serviços de desenvolvimento de software, 72260000 Serviços relacionados com software, 72310000 Serviços de processamento de dados, 72314000 Serviços de recolha e comparação de dados, 72316000 Serviços de análise de dados, 72416000 Fornecedores de aplicações, 72500000 Serviços relacionados com a informática, 72510000 Serviços de gestão relacionados com a informática
Prazo:
7 de Agosto de 2025 às 12:00
Tipo de prazo:
Submissão da oferta
Local de execução:
TR3191-Supply, Implementation, Licensing, Support and Maintenance of a Cloud-based (and hosted) SaaS Voice of the Employee Solution
Local de premiação:
Electricity Supply Board ( ESB )
Número do prémio:
0

1. Buyer

1.1 Buyer

Official name : Electricity Supply Board ( ESB )
Legal type of the buyer : Body governed by public law, controlled by a central government authority
Activity of the contracting authority : General public services
Activity of the contracting entity : Electricity-related activities

2. Procedure

2.1 Procedure

Title : TR3191-Supply, Implementation, Licensing, Support and Maintenance of a Cloud-based (and hosted) SaaS Voice of the Employee Solution
Description : The Contracting Entity intends to procure a single party contract for the Supply, Implementation, Licensing, Support and Maintenance of a Cloud-based (and hosted) SaaS Voice of the Employee Solution. This cloud-based digital survey solution will be accessible via Desktop, Laptop, or Mobile device to all employees and managers. To include a manager dashboard based on response rates of direct reports and anonymity thresholds.
Procedure identifier : 6bc1bc91-63f8-4c1b-8a7a-12a2db4038dd
Type of procedure : Negotiated with prior publication of a call for competition / competitive with negotiation
The procedure is accelerated : no

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72212000 Programming services of application software
Additional classification ( cpv ): 72211000 Programming services of systems and user software
Additional classification ( cpv ): 72212100 Industry specific software development services
Additional classification ( cpv ): 72212482 Business intelligence software development services
Additional classification ( cpv ): 72212700 Software development services utilities
Additional classification ( cpv ): 72200000 Software programming and consultancy services
Additional classification ( cpv ): 72510000 Computer-related management services
Additional classification ( cpv ): 72500000 Computer-related services
Additional classification ( cpv ): 72260000 Software-related services
Additional classification ( cpv ): 72310000 Data-processing services
Additional classification ( cpv ): 72314000 Data collection and collation services
Additional classification ( cpv ): 72316000 Data analysis services
Additional classification ( cpv ): 72416000 Application service providers
Additional classification ( cpv ): 72210000 Programming services of packaged software products

2.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland

2.1.3 Value

Estimated value excluding VAT : 750 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/25/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : TR3191-Supply, Implementation, Licensing, Support and Maintenance of a Cloud-based (and hosted) SaaS Voice of the Employee Solution
Description : The Contracting Entity intends to procure a single party contract for the Supply, Implementation, Licensing, Support and Maintenance of a Cloud-based (and hosted) SaaS Voice of the Employee Solution. This cloud-based digital survey solution will be accessible via Desktop, Laptop, or Mobile device to all employees and managers. To include a manager dashboard based on response rates of direct reports and anonymity thresholds.
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72212000 Programming services of application software
Additional classification ( cpv ): 72211000 Programming services of systems and user software
Additional classification ( cpv ): 72212100 Industry specific software development services
Additional classification ( cpv ): 72212482 Business intelligence software development services
Additional classification ( cpv ): 72212700 Software development services utilities
Additional classification ( cpv ): 72200000 Software programming and consultancy services
Additional classification ( cpv ): 72510000 Computer-related management services
Additional classification ( cpv ): 72500000 Computer-related services
Additional classification ( cpv ): 72260000 Software-related services
Additional classification ( cpv ): 72310000 Data-processing services
Additional classification ( cpv ): 72314000 Data collection and collation services
Additional classification ( cpv ): 72316000 Data analysis services
Additional classification ( cpv ): 72416000 Application service providers
Additional classification ( cpv ): 72210000 Programming services of packaged software products
Options :
Description of the options : As per document issued with Tender ID:6067210

5.1.2 Place of performance

Town : Dublin
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Start date : 01/01/2026
Duration : 3 Year

5.1.4 Renewal

Maximum renewals : 2

5.1.5 Value

Estimated value excluding VAT : 750 000 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement
Approach to reducing environmental impacts : Other

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 07/08/2025 12:00 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Conditions relating to the performance of the contract : As per document issued with Tender ID:6067210
Financial arrangement : As per document issued with Tender ID:6067210

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Information about review deadlines : As per document issued with Tender ID:6067210
Organisation providing additional information about the procurement procedure : Electricity Supply Board ( ESB )
Organisation providing offline access to the procurement documents : Electricity Supply Board ( ESB )
Organisation receiving requests to participate : Electricity Supply Board ( ESB )
Organisation processing tenders : Electricity Supply Board ( ESB )

8. Organisations

8.1 ORG-0001

Official name : Electricity Supply Board ( ESB )
Registration number : ESB001
Postal address : 27 Fitzwilliam Street Lower, Dublin
Town : Dublin
Postcode : D02 KT92
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : 017027005
Internet address : https://www.esb.ie
Buyer profile : https://www.esb.ie
Roles of this organisation :
Buyer
Organisation providing additional information about the procurement procedure
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

Notice information

Notice identifier/version : 77d97ea7-e97e-4b43-90a1-520f06528c9c - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 07/07/2025 14:40 +01:00
Languages in which this notice is officially available : English
Notice publication number : 00447181-2025
OJ S issue number : 129/2025
Publication date : 09/07/2025