Provision of ICT services: ICT Helpdesk, Web Hosting and Web Developments and Maintenance

The procedure covers ICT Helpdesk services, web hosting, and development and maintenance of web and ICT applications. The tender process is designed to ensure compliance with regulatory requirements, technological advancements, and efficiency improvements. The objective of this lot is to provide a reliable ICT Helpdesk service to meet EU-OSHA’s operational …

CPV: 72000000 IT services: consulting, software development, Internet and support
spriocdháta:
MFómh. 15, 2025, 3 i.n.
cineál spriocdháta:
tairisceana
áit fhorghníomhaithe:
Provision of ICT services: ICT Helpdesk, Web Hosting and Web Developments and Maintenance
clárlann:
European Agency for Safety and Health at Work (EU-OSHA)
uimhir dámhachtana:
OSHA/2025/OP/0005

1. Buyer

1.1 Buyer

Official name : European Agency for Safety and Health at Work (EU-OSHA)
Legal type of the buyer : EU institution, body or agency
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : Provision of ICT services: ICT Helpdesk, Web Hosting and Web Developments and Maintenance
Description : The procedure covers ICT Helpdesk services, web hosting, and development and maintenance of web and ICT applications. The tender process is designed to ensure compliance with regulatory requirements, technological advancements, and efficiency improvements.
Procedure identifier : d046bb25-af7a-4afe-bc91-e0721b64c5b0
Internal identifier : OSHA/2025/OP/0005
Type of procedure : Open
The procedure is accelerated : no

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support

2.1.2 Place of performance

Anywhere
Additional information : Please consult the procurement documents.

2.1.3 Value

Estimated value excluding VAT : 4 620 000 Euro

2.1.4 General information

Additional information : In case of unavailability or disruptions in the functioning of the electronic means of communication provided in Section 5.1.11 in the last 5 calendar days before the time limit for receipt indicated in Section 5.1.12, the contracting authority reserves the right to extend this time limit and publish the extension at the Internet address provided in Section 5.1.11, without a preceding publication of a corrigendum to this notice. Economic operators interested in this procurement are invited to subscribe to the call for tenders at the address in Section 5.1.11 in order to get notified when new information or documents are published.
Legal basis :
Regulation (EU, Euratom) 2024/2509

2.1.5 Terms of procurement

Terms of submission :
Maximum number of lots for which one tenderer can submit tenders : 3
Terms of contract :
Maximum number of lots for which contracts can be awarded to one tenderer : 3

5. Lot

5.1 Lot technical ID : LOT-0001

Title : ICT Helpdesk services
Description : The objective of this lot is to provide a reliable ICT Helpdesk service to meet EU-OSHA’s operational needs. EU-OSHA requires daily ICT support, with the flexibility to scale up services for specific situations such as workstation migrations or special events. These additional services shall be provided upon request for a predefined and limited period.
Internal identifier : OSHA/2025/OP/0005-LOT-1

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support

5.1.2 Place of performance

Anywhere
Additional information : Please consult the procurement documents.

5.1.3 Estimated duration

Duration : 48 Month

5.1.4 Renewal

Maximum renewals : 3
Other information about renewals : The framework contract is concluded for an initial period of 12 (twelve) months, renewable 3 (three) time(s). Please consult the draft framework contract in the procurement documents.

5.1.5 Value

Estimated value excluding VAT : 220 000 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project fully or partially financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : no

5.1.10 Award criteria

Criterion :
Type : Quality
Description : Please consult the procurement documents.
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 60
Criterion :
Type : Price
Description : Please consult the procurement documents.
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 40

5.1.11 Procurement documents

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : Bulgarian, Czech, Danish, German, Greek, English, Spanish, Estonian, Finnish, French, Irish, Croatian, Hungarian, Italian, Lithuanian, Latvian, Maltese, Dutch, Polish, Portuguese, Romanian, Slovak, Slovenian, Swedish
Electronic catalogue : Not allowed
Deadline for receipt of tenders : 15/09/2025 15:00 +02:00
Deadline until which the tender must remain valid : 6 Month
Information about public opening :
Opening date : 16/09/2025 15:00 +02:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Electronic invoicing : Allowed
Electronic ordering will be used : yes
Electronic payment will be used : yes

5.1.15 Techniques

Framework agreement :
Framework agreement, without reopening of competition
Maximum number of participants : 1
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : Court of Justice of the European Union
Organisation providing more information on the review procedures : European Agency for Safety and Health at Work (EU-OSHA)

5.1 Lot technical ID : LOT-0002

Title : Web hosting services
Description : The selected contractor shall provide hosting services (including both staging and production sites) for EU-OSHA hosted websites and web applications. Websites and web applications could be added or removed during the validity of the contract (we estimate that each year 1 new application could be added and 1 could be removed)
Internal identifier : OSHA/2025/OP/0005-LOT-2

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support

5.1.2 Place of performance

Anywhere
Additional information : Please consult the procurement documents.

5.1.3 Estimated duration

Duration : 84 Month

5.1.4 Renewal

Maximum renewals : 5
Other information about renewals : The framework contract is concluded for an initial period of 24 (twenty-four) months, renewable 5 (five) time(s). Please consult the draft framework contract in the procurement documents.

5.1.5 Value

Estimated value excluding VAT : 1 400 000 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project fully or partially financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : no

5.1.10 Award criteria

Criterion :
Type : Quality
Description : Please consult the procurement documents.
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 60
Criterion :
Type : Price
Description : Please consult the procurement documents.
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 40

5.1.11 Procurement documents

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : Bulgarian, Czech, Danish, German, Greek, English, Spanish, Estonian, Finnish, French, Irish, Croatian, Hungarian, Italian, Lithuanian, Latvian, Maltese, Dutch, Polish, Portuguese, Romanian, Slovak, Slovenian, Swedish
Electronic catalogue : Not allowed
Deadline for receipt of tenders : 15/09/2025 15:00 +02:00
Deadline until which the tender must remain valid : 6 Month
Information about public opening :
Opening date : 16/09/2025 15:00 +02:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Electronic invoicing : Allowed
Electronic ordering will be used : yes
Electronic payment will be used : yes

5.1.15 Techniques

Framework agreement :
Framework agreement, without reopening of competition
Maximum number of participants : 1
Justification for the duration of the framework agreement : Please consult the procurement documents.
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : Court of Justice of the European Union
Organisation providing more information on the review procedures : European Agency for Safety and Health at Work (EU-OSHA)

5.1 Lot technical ID : LOT-0003

Title : Development and maintenance of web and ICT applications
Description : This lot aims to find a contractor to provide comprehensive support throughout the entire lifecycle of EU-OSHA’s web and ICT products, covering both existing and newly developed solutions. The contractor will be responsible for development, maintenance, and user onboarding services for the duration of the contract.
Internal identifier : OSHA/2025/OP/0005-LOT-3

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support

5.1.2 Place of performance

Anywhere
Additional information : Please consult the procurement documents.

5.1.3 Estimated duration

Duration : 48 Month

5.1.4 Renewal

Maximum renewals : 3
Other information about renewals : The framework contract is concluded for an initial period of 12 (twelve) months, renewable 3 (three) time(s). Please consult the draft framework contract in the procurement documents.

5.1.5 Value

Estimated value excluding VAT : 3 000 000 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project fully or partially financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : no

5.1.10 Award criteria

Criterion :
Type : Quality
Description : Please consult the procurement documents.
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 60
Criterion :
Type : Price
Description : Please consult the procurement documents.
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 40

5.1.11 Procurement documents

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : Bulgarian, Czech, Danish, German, Greek, English, Spanish, Estonian, Finnish, French, Irish, Croatian, Hungarian, Italian, Lithuanian, Latvian, Maltese, Dutch, Polish, Portuguese, Romanian, Slovak, Slovenian, Swedish
Electronic catalogue : Not allowed
Deadline for receipt of tenders : 15/09/2025 15:00 +02:00
Deadline until which the tender must remain valid : 6 Month
Information about public opening :
Opening date : 16/09/2025 15:00 +02:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Electronic invoicing : Allowed
Electronic ordering will be used : yes
Electronic payment will be used : yes

5.1.15 Techniques

Framework agreement :
Framework agreement, without reopening of competition
Maximum number of participants : 1
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : Court of Justice of the European Union
Organisation providing more information on the review procedures : European Agency for Safety and Health at Work (EU-OSHA)

8. Organisations

8.1 ORG-0001

Official name : European Agency for Safety and Health at Work (EU-OSHA)
Registration number : OSHA
Department : EU-OSHA.ED - Executive Director,EU-OSHA.ED.CPU - Communication and Promotion Unit
Postal address : 12 Santiago de Compostela
Town : Bilbao
Postcode : E-48003
Country subdivision (NUTS) : Bizkaia ( ES213 )
Country : Spain
Telephone : +34 944 358 400
Internet address : http://osha.europa.eu
Roles of this organisation :
Buyer
Organisation providing more information on the review procedures

8.1 ORG-0002

Official name : Court of Justice of the European Union
Registration number : CURIA
Postal address : Rue du Fort Niedergrünewald
Town : Luxembourg
Postcode : L-2925
Country subdivision (NUTS) : Luxembourg ( LU000 )
Country : Luxembourg
Telephone : +352 4303-1
Internet address : http://curia.europa.eu
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : European Commission
Registration number : EUCOM
Postal address : Mondrian (CDMA), Rue du Champ de Mars 21
Town : Brussels
Postcode : B-1050
Country subdivision (NUTS) : Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad ( BE100 )
Country : Belgium
Telephone : +32 2 299 11 11
Roles of this organisation :
TED eSender

Notice information

Notice identifier/version : d5162c3b-7342-4109-9373-9ed7173e9770 - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 14/07/2025 10:34 +02:00
Languages in which this notice is officially available : English
Notice publication number : 00462213-2025
OJ S issue number : 133/2025
Publication date : 15/07/2025