REQUEST FOR INFORMATION – Salesforce development services

This is a Request for Information (RFI) for Salesforce development services. With this RFI, Aalto University is seeking information on suppliers interested in delivering the services described. Aalto University is a Finnish multidisciplinary university combining science, technology, business, and art. With a strong focus on innovation, digitalization, and sustainability, Aalto …

CPV: 72000000 IT-teenused: nõuande-, tarkvaraarendus-, Interneti- ja tugiteenused
Täitmise koht:
REQUEST FOR INFORMATION – Salesforce development services
Auhindade andmise asutus:
Aalto University Foundation sr
Auhinna number:
561430

1. Buyer

1.1 Buyer

Official name : Aalto University Foundation sr
Legal type of the buyer : Body governed by public law
Activity of the contracting authority : Education

2. Procedure

2.1 Procedure

Title : REQUEST FOR INFORMATION – Salesforce development services
Description : This is a Request for Information (RFI) for Salesforce development services. With this RFI, Aalto University is seeking information on suppliers interested in delivering the services described. Aalto University is a Finnish multidisciplinary university combining science, technology, business, and art. With a strong focus on innovation, digitalization, and sustainability, Aalto brings together around 12,000 students and 4,500 staff members on its campus in Espoo, Finland. For more information, visit: https://www.aalto.fi Aalto University is seeking partners for Salesforce Core development. Current in-house development team is growing and already operating with high quality. External services will work in close cooperation with this internal team. A description of Aalto University’s Salesforce environment can be found in Appendix 1. "Service platform services" (requires login to the Cloudia Supplier Portal). REQUIREMENT FOR SALESFORCE DEVELOPMENT SERVICES Aalto University is developing its internal Salesforce capabilities and is exploring options for external support. We are especially interested in understanding supplier capabilities in two complementary areas: 1. Full Delivery Capability. This includes the ability to take responsibility for end-to-end delivery of defined development initiatives or projects. Such engagements typically involve: • Multidisciplinary teams including Scrum Masters and developers • Close collaboration with Aalto’s internal team • Working in both English and Finnish • On-site presence when needed 2. Resource Pool. This refers to the ability to provide individual experts or small teams to strengthen Aalto’s internal development capacity. Typical expectations include: • Integration into our in-house team and processes • Working fluency in English • Availability during Finnish working hours • Remote work by default ADDITIONAL REQUEST FOR FEEDBACK ON MARKETING CLOUD COMPETENCE Aalto University is also exploring how best to procure expertise related to Salesforce Marketing Cloud, in support of marketing automation and communications needs. We are interested in supplier perspectives on suitable procurement models and delivery structures for Marketing Cloud, including potential integration or separation from Core development services. INSTRUCTIONS ON HOW TO RESPOND TO THIS RFI Suppliers are invited to respond to this RFI by completing the attached Appendix 2. "Questionnaire". The form contains specific questions related to your services, delivery models, and capabilities. Please submit the completed form by 30 May 2025 at 23:59 EET / 22:59 CET. Send responses by email to: venla.virtanen@aalto.fi AND matti.kuha@aalto.fi . Email subject: “RFI for Salesforce Development Services”. NEXT STEPS Upon receiving the participation email, Aalto University will engage in dialogue with the interested participants primarily through written communication (e.g., email). Aalto University reserves the right to invite suppliers for further written clarifications regarding this RFI, to obtain information on market conditions and suppliers’ capabilities. The feedback will be used to refine the upcoming invitation to tender and ensure it aligns with Aalto’s needs for Salesforce Core development services. NOTE This is NOT a prior information notice, a procurement notice, a contract notice nor an invitation to tender. This notification and/or answering to it do not create any obligations for the Aalto University or for those who choose to answer to it. The Aalto University does not pay any compensation for taking answering to this RFI. The information provided by the Aalto University is preliminary at this point and it is subject to change. Taking or not taking part in the RFI does not change the standing or status of a supplier in the procurement process.
Internal identifier : 561430

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support

2.1.2 Place of performance

Country subdivision (NUTS) : Helsinki-Uusimaa ( FI1B1 )
Country : Finland

2.1.4 General information

Legal basis :
Directive 2014/24/EU

3. Part

3.1 Part technical ID : PAR-0000

Title : REQUEST FOR INFORMATION – Salesforce development services
Description : This is a Request for Information (RFI) for Salesforce development services. With this RFI, Aalto University is seeking information on suppliers interested in delivering the services described. Aalto University is a Finnish multidisciplinary university combining science, technology, business, and art. With a strong focus on innovation, digitalization, and sustainability, Aalto brings together around 12,000 students and 4,500 staff members on its campus in Espoo, Finland. For more information, visit: https://www.aalto.fi Aalto University is seeking partners for Salesforce Core development. Current in-house development team is growing and already operating with high quality. External services will work in close cooperation with this internal team. A description of Aalto University’s Salesforce environment can be found in Appendix 1. "Service platform services" (requires login to the Cloudia Supplier Portal). REQUIREMENT FOR SALESFORCE DEVELOPMENT SERVICES Aalto University is developing its internal Salesforce capabilities and is exploring options for external support. We are especially interested in understanding supplier capabilities in two complementary areas: 1. Full Delivery Capability. This includes the ability to take responsibility for end-to-end delivery of defined development initiatives or projects. Such engagements typically involve: • Multidisciplinary teams including Scrum Masters and developers • Close collaboration with Aalto’s internal team • Working in both English and Finnish • On-site presence when needed 2. Resource Pool. This refers to the ability to provide individual experts or small teams to strengthen Aalto’s internal development capacity. Typical expectations include: • Integration into our in-house team and processes • Working fluency in English • Availability during Finnish working hours • Remote work by default ADDITIONAL REQUEST FOR FEEDBACK ON MARKETING CLOUD COMPETENCE Aalto University is also exploring how best to procure expertise related to Salesforce Marketing Cloud, in support of marketing automation and communications needs. We are interested in supplier perspectives on suitable procurement models and delivery structures for Marketing Cloud, including potential integration or separation from Core development services. INSTRUCTIONS ON HOW TO RESPOND TO THIS RFI Suppliers are invited to respond to this RFI by completing the attached Appendix 2. "Questionnaire". The form contains specific questions related to your services, delivery models, and capabilities. Please submit the completed form by 30 May 2025 at 23:59 EET / 22:59 CET. Send responses by email to: venla.virtanen@aalto.fi AND matti.kuha@aalto.fi . Email subject: “RFI for Salesforce Development Services”. NEXT STEPS Upon receiving the participation email, Aalto University will engage in dialogue with the interested participants primarily through written communication (e.g., email). Aalto University reserves the right to invite suppliers for further written clarifications regarding this RFI, to obtain information on market conditions and suppliers’ capabilities. The feedback will be used to refine the upcoming invitation to tender and ensure it aligns with Aalto’s needs for Salesforce Core development services. NOTE This is NOT a prior information notice, a procurement notice, a contract notice nor an invitation to tender. This notification and/or answering to it do not create any obligations for the Aalto University or for those who choose to answer to it. The Aalto University does not pay any compensation for taking answering to this RFI. The information provided by the Aalto University is preliminary at this point and it is subject to change. Taking or not taking part in the RFI does not change the standing or status of a supplier in the procurement process.
Internal identifier : 561430

3.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support

3.1.2 Place of performance

Country subdivision (NUTS) : Helsinki-Uusimaa ( FI1B1 )
Country : Finland

3.1.5 General information

The procurement is covered by the Government Procurement Agreement (GPA) : no

3.1.6 Procurement documents

Deadline for requesting additional information : 30/05/2025 20:55 +00:00

3.1.9 Further information, mediation and review

Review organisation : Markkinaoikeus -

8. Organisations

8.1 ORG-0001

Official name : Aalto University Foundation sr
Registration number : 2228357-4
Postal address : PL 11000
Town : AALTO
Postcode : 00076
Country subdivision (NUTS) : Helsinki-Uusimaa ( FI1B1 )
Country : Finland
Contact point : Venla Virtanen
Telephone : +358 947001
Internet address : http://www.aalto.fi/
Roles of this organisation :
Buyer

8.1 ORG-0002

Official name : Markkinaoikeus
Registration number : 3006157-6
Postal address : Radanrakentajantie 5
Town : Helsinki
Postcode : 00520
Country subdivision (NUTS) : Helsinki-Uusimaa ( FI1B1 )
Country : Finland
Telephone : +358 295643300
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : Hansel Oy (Hilma)
Registration number : FI09880841
Postal address : Mannerheiminaukio 1a
Town : Helsinki
Postcode : 00100
Country subdivision (NUTS) : Helsinki-Uusimaa ( FI1B1 )
Country : Finland
Contact point : eSender
Telephone : 029 55 636 30
Roles of this organisation :
TED eSender
Notice information
Notice identifier/version : 0d15259b-1413-4fa0-b413-752ead5599c4 - 01
Form type : Planning
Notice type : Prior information notice or a periodic indicative notice used only for information
Notice dispatch date : 09/05/2025 09:23 +00:00
Notice dispatch date (eSender) : 09/05/2025 09:25 +00:00
Languages in which this notice is officially available : English
Notice publication number : 00302542-2025
OJ S issue number : 91/2025
Publication date : 13/05/2025
Estimated date of publication of a contract notice within this procedure : 01/09/2025