Provision of Customer Relationship Management System (CRM),

Provision of Customer Relationship Management System (CRM) Provision of Customer Relationship Management System (CRM)

CPV: 48445000 Customer Relation Management software package, 72212445 Customer Relation Management software development services
Deadline:
April 4, 2025, midnight
Deadline type:
Submitting a bid
Place of execution:
Provision of Customer Relationship Management System (CRM),
Awarding body:
AsIAm
Award number:
0

1. Buyer

1.1 Buyer

Official name : AsIAm
Legal type of the buyer : Body governed by public law
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : Provision of Customer Relationship Management System (CRM),
Description : Provision of Customer Relationship Management System (CRM)
Procedure identifier : 53ca2ee2-682c-4874-92c5-343cd384f762
Type of procedure : Open
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Supplies
Main classification ( cpv ): 48445000 Customer Relation Management software package
Additional classification ( cpv ): 72212445 Customer Relation Management software development services

2.1.2 Place of performance

Country : Ireland
Anywhere in the given country

2.1.3 Value

Estimated value excluding VAT : 140 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Provision of Customer Relationship Management System (CRM),
Description : Provision of Customer Relationship Management System (CRM)
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Supplies
Main classification ( cpv ): 48445000 Customer Relation Management software package
Additional classification ( cpv ): 72212445 Customer Relation Management software development services

5.1.2 Place of performance

Country : Ireland
Anywhere in the given country
Additional information :

5.1.3 Estimated duration

Other duration : Unknown

5.1.5 Value

Estimated value excluding VAT : 140 000 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 04/04/2025 00:00 +00:00
Deadline until which the tender must remain valid : 120 Day
Information about public opening :
Opening date : 04/04/2025 00:30 +00:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Electronic invoicing : Allowed
Electronic ordering will be used : no
Electronic payment will be used : yes

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland -
Information about review deadlines : as per tender documents
Organisation providing offline access to the procurement documents : AsIAm -
Organisation providing more information on the review procedures : AsIAm -
Organisation receiving requests to participate : AsIAm -
Organisation processing tenders : AsIAm -

8. Organisations

8.1 ORG-0001

Official name : AsIAm
Registration number : 553241
Postal address : 17-21 Temple Road
Town : Dublin
Postcode : A94 DN40
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : 0861026247
Internet address : https://asiam.ie/
Buyer profile : https://asiam.ie/
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders
Organisation providing more information on the review procedures

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender
Notice information
Notice identifier/version : a1c7a2a3-7d14-4d46-a37f-7cbcd9327708 - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 14/03/2025 13:20 +00:00
Languages in which this notice is officially available : English
Notice publication number : 00168759-2025
OJ S issue number : 53/2025
Publication date : 17/03/2025