9694- Servicenow Implementation Partner

The CIÉ Group is seeking an implementation partner for ServiceNow to support its strategic objectives and future ambitions. The selected supplier will provide resources and services, as required, to assist CIÉ Group IT and Technology (GITT) and the Operating Companies with the design, implementation, configuration, training, change management, and ongoing …

CPV: 72250000 System and support services, 48000000 Software package and information systems, 48200000 Networking, Internet and intranet software package, 48311000 Document management software package, 48316000 Presentation software package, 48317000 Word-processing software package, 48322000 Graphics software package, 48327000 Drawing and painting software package, 48400000 Business transaction and personal business software package, 48600000 Database and operating software package, 48611000 Database software package, 48730000 Security software package, 48760000 Virus protection software package, 48761000 Anti-virus software package, 48990000 Spreadsheets and enhancement software package, 48991000 Spreadsheet software package
Place of execution:
9694- Servicenow Implementation Partner
Awarding body:
Iarnród Eireann-Irish Rail
Award number:
0

1. Buyer

1.1 Buyer

Official name : Iarnród Eireann-Irish Rail
Legal type of the buyer : Public undertaking
Activity of the contracting entity : Railway services

2. Procedure

2.1 Procedure

Title : 9694- Servicenow Implementation Partner
Description : The CIÉ Group is seeking an implementation partner for ServiceNow to support its strategic objectives and future ambitions. The selected supplier will provide resources and services, as required, to assist CIÉ Group IT and Technology (GITT) and the Operating Companies with the design, implementation, configuration, training, change management, and ongoing support of ServiceNow.
Procedure identifier : ea3da419-0170-4cf5-9cb0-06679a17ac49
Type of procedure : Negotiated with prior publication of a call for competition / competitive with negotiation

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72250000 System and support services
Additional classification ( cpv ): 48000000 Software package and information systems
Additional classification ( cpv ): 48200000 Networking, Internet and intranet software package
Additional classification ( cpv ): 48311000 Document management software package
Additional classification ( cpv ): 48316000 Presentation software package
Additional classification ( cpv ): 48317000 Word-processing software package
Additional classification ( cpv ): 48322000 Graphics software package
Additional classification ( cpv ): 48327000 Drawing and painting software package
Additional classification ( cpv ): 48400000 Business transaction and personal business software package
Additional classification ( cpv ): 48600000 Database and operating software package
Additional classification ( cpv ): 48611000 Database software package
Additional classification ( cpv ): 48730000 Security software package
Additional classification ( cpv ): 48760000 Virus protection software package
Additional classification ( cpv ): 48761000 Anti-virus software package
Additional classification ( cpv ): 48990000 Spreadsheets and enhancement software package
Additional classification ( cpv ): 48991000 Spreadsheet software package

2.1.2 Place of performance

Country : Ireland
Anywhere in the given country

2.1.3 Value

Estimated value excluding VAT : 763 062,6 Euro

2.1.4 General information

Legal basis :
Directive 2014/25/EU

5. Lot

5.1 Lot : LOT-0001

Title : 9694- Servicenow Implementation Partner
Description : The CIÉ Group is seeking an implementation partner for ServiceNow to support its strategic objectives and future ambitions. The selected supplier will provide resources and services, as required, to assist CIÉ Group IT and Technology (GITT) and the Operating Companies with the design, implementation, configuration, training, change management, and ongoing support of ServiceNow.
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72250000 System and support services
Additional classification ( cpv ): 48000000 Software package and information systems
Additional classification ( cpv ): 48200000 Networking, Internet and intranet software package
Additional classification ( cpv ): 48311000 Document management software package
Additional classification ( cpv ): 48316000 Presentation software package
Additional classification ( cpv ): 48317000 Word-processing software package
Additional classification ( cpv ): 48322000 Graphics software package
Additional classification ( cpv ): 48327000 Drawing and painting software package
Additional classification ( cpv ): 48400000 Business transaction and personal business software package
Additional classification ( cpv ): 48600000 Database and operating software package
Additional classification ( cpv ): 48611000 Database software package
Additional classification ( cpv ): 48730000 Security software package
Additional classification ( cpv ): 48760000 Virus protection software package
Additional classification ( cpv ): 48761000 Anti-virus software package
Additional classification ( cpv ): 48990000 Spreadsheets and enhancement software package
Additional classification ( cpv ): 48991000 Spreadsheet software package

5.1.2 Place of performance

Country : Ireland
Anywhere in the given country
Additional information :

5.1.5 Value

Estimated value excluding VAT : 763 062,6 Euro

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : Reduction of environmental impacts
Description : Sustainability, CSR, and Environmental Responsibility Tenderers must provide a proposal outlining the specific measures to be adopted to address the environmental, social and economic impacts throughout the project delivery. Tenderers should highlight any innovations or unique solutions within their technical approach that set their proposal apart from others, explaining how these innovations will enhance the project’s cost efficiency, performance, or sustainability
Approach to reducing environmental impacts : Other
Green Procurement Criteria : Other Green Public Procurement criteria

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing additional information about the procurement procedure : Iarnród Eireann-Irish Rail
Organisation providing offline access to the procurement documents : Iarnród Eireann-Irish Rail
Organisation providing more information on the review procedures : The High Court of Ireland

6. Results

Value of all contracts awarded in this notice : 763 062,6 Euro

6.1 Result lot identifier : LOT-0001

At least one winner was chosen.

6.1.2 Information about winners

Winner :
Official name : Konversational Consulting Limited
Tender :
Tender identifier : 000166275
Identifier of lot or group of lots : LOT-0001
Value of the tender : 763 062,6 Euro
The tender was ranked : yes
The tender is a variant : no
Subcontracting : No
Contract information :
Identifier of the contract : 454023
Date of the conclusion of the contract : 18/06/2026

6.1.4 Statistical information

Received tenders or requests to participate :
Type of received submissions : Tenders
Number of tenders or requests to participate received : 3

8. Organisations

8.1 ORG-0001

Official name : Iarnród Eireann-Irish Rail
Registration number : 119571
Postal address : Inchicore
Town : Dublin
Postcode : Dublin 8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : 353 (0) 87 458 1485
Internet address : https://www.irishrail.ie
Roles of this organisation :
Buyer
Organisation providing additional information about the procurement procedure
Organisation providing offline access to the procurement documents

8.1 ORG-0002

Official name : Konversational Consulting Limited
Size of the economic operator : Small
Registration number : 672450
Postal address : 2-4 Ely Place
Town : Dublin 2
Postcode : D02 FR58
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 223 8030
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0001

8.1 ORG-0003

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation
Organisation providing more information on the review procedures

8.1 ORG-0004

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

Notice information

Notice identifier/version : 0a95e425-7df3-4a2d-98b3-0c21c6aa6416 - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 02/07/2026 14:45 +01:00
Languages in which this notice is officially available : English
Notice publication number : 00461995-2026
OJ S issue number : 127/2026
Publication date : 06/07/2026